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Roboflow is hiring a Customer Success Engineer to help self-serve and corporate customers become independent, confident users of Roboflow's computer vision platform. Over 1M+ developers, including those from half the Fortune 100, use Roboflow to build and deploy computer vision models for applications ranging from cancer research to construction safety to drone guidance.
In this role, you will design and deliver scalable technical enablement programs that remove educational friction and empower customers to progress independently. You'll operate through two complementary models: (1) scalable enablement via recurring webinars, workshops, office hours, learning journeys, and reusable educational content for self-serve customers, and (2) targeted 1:1 enablement for qualifying corporate customers.
Key responsibilities include:
- Develop, deliver, and continuously improve technical enablement programs covering platform onboarding, annotation strategy, dataset management, model training and evaluation, workflows, deployments, and workspace administration
- Host bi-weekly webinars, technical workshops, office hours, and live educational sessions
- Create learning journeys that guide customers toward increasingly sophisticated use of Roboflow
- Deliver structured 1:1 Targeted Enablement sessions for qualifying customers
- Produce reusable technical assets including documentation, videos, walkthroughs, and reference materials
- Identify recurring customer questions and convert them into scalable educational programs
- Monitor customer activation and engagement signals to identify users who may benefit from specific programs
- Measure participation and effectiveness of enablement initiatives
- Collaborate with Product to identify and close knowledge and usability gaps
- Stay current with Roboflow product features, releases, and best practices
You'll work closely with Support & Success leadership and partner with Product, Sales, and Field Engineering. As an early Customer Success Engineer hire, you'll help build the programs, content, tooling, and working practices that define Customer Success at Roboflow.
Roboflow is distributed across the US and Europe with hubs in New York City, San Francisco, and São Paulo. The company offers flexibility to work from a hub (with relocation bonus), from home, or at co-working spaces. You'll be expected to attend some synchronous meetings during US daytime hours.
Within one week, you'll learn about computer vision, the product, company, and customers, and complete the core Roboflow self-serve journey. Within one month, you'll onboard in person at the NY or SF hub, shadow enablement sessions, compose your first program, and create reusable enablement artifacts. Within six months, you'll independently own recurring 1:many programs and 1:1 engagements, improve educational content, identify customer friction patterns, and demonstrate measurable contribution to adoption.
REQUIREMENTS:
- Working knowledge of computer vision and machine learning, including datasets, annotation, model training, evaluation, and inference
- Comfortable using Python and working with APIs, notebooks, and common developer tooling
- Ability to become highly proficient across the Roboflow platform and demonstrate workflows confidently
- Understanding of model evaluation concepts including precision, recall, confidence thresholds, confusion matrices, and common causes of poor model performance
- Understanding of dataset quality, annotation strategy, dataset versioning, and approaches for identifying difficult or underrepresented examples
- Ability to translate technical concepts into clear, practical guidance for users with varying ML experience
- Technical Teaching: explain unfamiliar technical concepts clearly and adapt to customer experience level
- Pattern Recognition: recognize recurring questions and friction across interactions; identify systematic solutions
- Program Delivery: methodical planning and delivery of structured 1:1 sessions, webinars, workshops
- Content Creation: create concise, technically accurate educational material across written, recorded, and live formats
- Workload Management: manage multiple customers in structured enablement while balancing program delivery and content creation
- Customer Communication: communicate clearly and professionally, setting expectations around preparation, outcomes, and next steps
BONUS SKILLS:
- Experience using Roboflow platform or contributing to Roboflow ecosystem
- Previous experience in Customer Success, technical enablement, Developer Relations, technical education, Solutions Engineering, or technical Support
- Experience creating technical educational content (tutorials, videos, workshops, documentation, developer courses)
- Experience delivering webinars, workshops, technical demonstrations, or customer training
- Experience with product-led growth or self-service SaaS customers
- Experience using product telemetry or customer activation data to inform engagement programs
