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CARTO is a cloud-native Agentic GIS platform that enables data scientists, analysts, and developers to perform geospatial analysis directly on modern cloud data warehouses (BigQuery, Redshift, Snowflake, Databricks, Oracle). The company is backed by leading VCs including Insight Partners, Accel, and Salesforce Ventures, and operates with 150 people across the US, Europe, and APAC.
As a Customer Success Engineer, you will embed closely with enterprise customers to ensure they achieve measurable impact and ROI through effective adoption of the CARTO platform. You will lead and influence different phases of the customer lifecycle—from onboarding through value creation to renewal—while establishing trusted advisor relationships with strategic enterprise customers across multiple verticals.
Key responsibilities include:
- Understanding customer business goals and driving measurable adoption outcomes
- Identifying expansion opportunities and serving as a source of product intelligence
- Maintaining clarity and follow-through to keep customer teams moving forward
- Engaging deeply with customers to understand their needs and CARTO's role in solving them
- Advocating for customer needs within CARTO, interfacing with Product, Engineering, and other teams
- Analyzing account-level data to present actionable insights (usage metrics, KPIs, forecasting, P&L)
- Collaborating with commercial teams on accurate forecasting, timely onboarding, and renewals
You will deliver value by successfully navigating organizational relationships and consistently proving CARTO's value. The role requires confidence, curiosity, and a drive to deliver results.
REQUIREMENTS:
- 4+ years of enterprise customer-facing technical experience in Customer Success, Forward Deployed Engineering, Technical Account Management, or Solutions Engineering
- Strong technical foundation and business acumen
- At least one of the following (ideally multiple): geospatial knowledge, technical background, or professional SQL experience in data analytics
- Validated experience using AI tools and workflows to maximize customer output and time-to-value
- Naturally consultative approach; ability to dig into how customers use products to drive outcomes
- Confidence speaking to C-level stakeholders
- Ability to lead technical conversations and address technical problems directly
- Capacity to analyze data, leverage CARTO products and AI tools, and develop proofs-of-concept
- Skill in translating complex technical messages into tangible action plans
- Experience detecting risk early, handling complex enterprise organizations, and solving difficult problems
- Proven ability to develop successful collaborations, trust, and communication with executive leadership, technical and sales teams, and technical users
- Passion for serving customers; diplomatic, empathetic, poised, and action-oriented demeanor
- Strong combination of team player and detail-oriented, self-starter qualities
BONUS:
- Technical knowledge of GIS tools and geospatial use cases
- Basic SQL, Python, HTML/CSS, and API knowledge
- Excellent communication skills; additional languages (e.g., Spanish) a plus
- Experience with globally distributed teams
