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Copado is the #1 DevOps Platform for Salesforce and the Cloud, serving 1,500+ innovative brands including Coca-Cola, T-Mobile, and Volkswagen. The company delivers an AI-enabled DevOps platform that unites non-technical admins and pro-code developers to orchestrate business application development and drive digital transformation across multi-cloud environments.
As Customer Success Director for India, you will lead a new team of technical Customer Success Engineers (CSEs) who serve as primary advocates for strategic customers operating Global Capability Centres (GCCs) in India. Reporting to the Global VP of Customer Success with a dotted line to the India Country leader, you will drive revenue retention, customer expansion, and seamless technical adoption of the Copado platform.
Key responsibilities include:
• Lead and develop a team of highly technical CSEs, providing guidance and resources to enable them to act as extensions of customers' engineering teams
• Drive the strategic direction of India GCC customer success, enforcing a revenue-active mandate focused on solution adoption and expansion
• Monitor team performance through regular feedback and coaching to enhance productivity
• Foster continuous improvement by refining customer engagement processes and implementing best practices in customer success management and risk mitigation
• Collaborate cross-functionally with Sales, Services, Support, Product, and Engineering across global hubs to ensure cohesive customer journeys and facilitate resolution of complex issues
• Oversee execution of Customer Business Reviews (CBRs/QBRs) and strategic customer meetings, leveraging CopadoInsights and DORA metrics to demonstrate value and ROI
• Act as a strategic bridge between India-based execution teams and their global headquarters
You will play a key role in Copado's mission of making release days obsolete while ensuring India teams scale without violating global compliance standards.
