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Worldly is seeking a Customer Success Associate to support the APAC Customer Success team. The role manages customer data operations, including maintaining supplier lists, verifying data accuracy, and importing data to the Worldly platform. You'll support customer program delivery across different subscription tiers, manage recurring deliverables like monthly updates, and handle facility list management and cadence setup in HubSpot.
You'll deliver training sessions and host office hours for APAC customers, manage training logistics including scheduling, follow-up surveys, and recording uploads. The role includes handling platform and brand requirements inquiries, organizing translation of training content, and supporting the CS Support Ninja workflow. You'll work closely with cross-functional teams across time zones and may represent Worldly at industry events in APAC.
The ideal candidate is detail-oriented, comfortable working with large datasets, and a confident communicator. You should have proficiency in Excel or Google Sheets, strong attention to detail, and proactive problem-solving skills. Experience with HubSpot, SaaS product support, or knowledge of retail supply chains and ESG reporting is valuable. Fluency in English plus a regional language (Mandarin, Vietnamese, etc.) is preferred. The role reports to the Regional Lead and offers competitive salary, performance bonuses, healthcare, retirement matching, office stipend, and flexible time off.
