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Salary: USD 75,000 - 85,000 / annual
Thrive Global, founded by Arianna Huffington in 2016, is a behavior change technology company on a mission to improve productivity and health outcomes through AI-powered microsteps. The company serves over 230 organizations across 160+ countries, from frontline workers to executives at multinational companies.
The Customer Success Associate (CSA) is an integral member of the Customer Success team, supporting Customer Success Managers and customers with a variety of activities across Cultural Activation and Technology offerings. This is an excellent entry point for someone building a career in customer success.
Key Responsibilities:
- Oversee webinar scheduling and serve as liaison between Customer Success Managers and facilitators
- Support virtual and live events with scheduling, preparation, tech checks, live chat management, and poll/survey launches
- Analyze customer webinar registration and attendance data; highlight product adoption through app statistics
- Capture "Thrive Champions" by recording quotable content from live customer webinars
- Partner with Design, Content, and Localization teams to submit briefs, manage turnaround, and review assets
- Build and launch platform customizations including Challenges, Banners, and Messages
- Identify opportunities to improve end-to-end processes
- Attend live events as a Thrive representative when needed
The role focuses on enhancing processes, workflows, and automations that drive internal efficiencies while delivering greater value to customers.
Requirements:
- Bachelor's degree from an accredited college or university (required)
- Strong communication, analytical, problem-solving, and project management skills
- Experience with Salesforce, G-Suite, AI tools, monday.com, and Microsoft products (PowerPoint, Excel)
- Working knowledge of data/customer management tools like Coda and Looker (a plus)
- Proven ability to coordinate multiple events and schedules with precision and timeliness
- Comfortable communicating with executives internally and externally
- Track record of building trust among peers to deliver exceptional client-facing experiences
- Exceptional ability to prioritize, manage time, and anticipate needs
- History of organizational excellence and desire to continuously evaluate and improve processes
- Comfortable receiving and providing compassionately direct feedback
- Experience managing multiple calendars across various time zones at a global level
- Detail-oriented, energetic, and helpful to both customers and colleagues
- Passion for customer success and changing how we work and live
- Problem-solving mindset and entrepreneurial spirit
