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Mistral is a full-stack AI company providing frontier models, developer tools, applications, and compute infrastructure. They partner with enterprises across finance, manufacturing, defense, healthcare, and the public sector to co-create customized AI systems.
As a Customer Success Manager (CSM) in the APAC region, you will manage a portfolio of enterprise customers, serving as their primary point of contact to ensure they achieve their goals using Mistral's AI solutions. You will drive adoption, satisfaction, and long-term retention while identifying expansion opportunities.
Key responsibilities include:
- Managing enterprise customer portfolios and building trusted relationships with key stakeholders
- Leading customer onboarding, adoption, and ongoing engagement to maximize product usage
- Monitoring customer health metrics, identifying risks, and proactively addressing challenges to prevent churn
- Collaborating with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns
- Partnering with Product and Engineering teams to gather customer feedback and influence the product roadmap
- Developing and delivering customer training, enablement programs, and best practices
- Conducting regular business reviews (QBRs) to align on goals, challenges, and success metrics
- Serving as a trusted advisor, guiding customers on how to leverage Mistral's solutions to achieve business outcomes
- Creating and executing customer success plans with clear KPIs, timelines, and measurable outcomes
- Advocating for customer needs internally and sharing customer insights with Product, Sales, and Engineering teams
- Supporting renewal processes, including contract negotiations and expansion discussions
Requirements:
- 5+ years of experience in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment
- Proven ability to manage enterprise customer relationships with a focus on driving adoption, satisfaction, and retention
- Experience working with technical products and ability to engage confidently with Data, IT, and Engineering teams
- Strong communication and presentation skills, including ability to tailor messaging for technical and executive audiences
- Business acumen to identify upsell and expansion opportunities while ensuring customer success
- Technical aptitude: familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential
- Hands-on, customer-centric, collaborative, and organized approach with passion for solving complex challenges
