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Moov Financial is seeking a Customer Service Engineer to join their technical support team. This hybrid role combines customer support with hands-on technical problem-solving for developers integrating Moov's payments and banking platform.
Key responsibilities include:
• Provide responsive, empathetic technical support to customers across email, Slack, web forms, and in-app channels
• Troubleshoot and resolve issues related to Moov SDKs, APIs, and integration tools
• Debug technical problems in frontend environments, particularly JavaScript frameworks and libraries
• Develop proof-of-concept implementations to support sales and customer implementations
• Guide customers on best practices for implementing Moov's SDKs
• Collaborate with product and engineering teams to identify recurring issues and drive improvements
• Build and maintain public FAQ and internal knowledge bases
• Contribute to technical documentation based on customer feedback
• Stay current with Moov's features and functionalities
• Contribute to internal tooling that improves support efficiency
The ideal candidate has frontend development experience, strong problem-solving skills, and a passion for understanding customer needs. You'll work at the intersection of customer success and product development, helping developers build faster with Moov's platform while providing feedback that shapes the product roadmap.
