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Payoneer is a global financial platform founded in 2005 that removes friction from cross-border business. The company serves customers and partners in over 190 countries, offering solutions spanning global payments, compliance, multi-currency management, workforce management, working capital, and business intelligence.
The Customer Relations Associate role combines customer success, account management, and sales execution. You will drive customer engagement, business adoption, and long-term value creation while working closely with internal teams to deliver business growth and ensure excellent customer experience.
Key responsibilities include:
• Revenue Growth & Account Development: Proactively manage and grow assigned accounts to achieve revenue targets. Identify upsell opportunities such as high-value product adoption and volume growth.
• Client Engagement & Relationship Management: Maintain regular and structured engagement with covered merchant accounts based on defined contact frequency. Build strong relationships to enhance client retention and satisfaction.
• Campaign Execution & Conversion: Drive participation in marketing and product campaigns. Follow up on leads and track conversion performance to meet campaign targets.
• Customer Experience Management: Monitor customer sentiment and ensure high CSAT performance. Coordinate with internal teams to resolve operational issues.
• Cross-functional Collaboration: Work closely with Marketing and Operations teams to support client needs and initiatives. Provide feedback from clients to improve products and processes.
You are customer-centric with a problem-solving mindset, self-motivated to reach resolution, proactive, and willing to take ownership. You demonstrate great communication skills and attention to detail.
Qualifications:
• Bachelor's degree or above and English CET-4 certification
• 2+ years of experience in sales, customer success, or account management
• Strong understanding of sales planning, customer engagement, and pipeline management
• Excellent communication, negotiation, and presentation skills
• Strong analytical skills with sensitivity to market trends and customer needs
• Good command of English and proficiency in Microsoft Office tools
• Experience in cross-border e-commerce, fintech, or payments industry is a plus
