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Salary: USD 255,000 - 320,000 / annual
Anthropic is seeking a Customer Program Manager for Executive Briefings to run the company's executive briefing program at one of its briefing centers (San Francisco or New York City). This is a highly cross-functional role that owns the end-to-end execution of executive briefings for strategic customers, bringing senior leaders together with Anthropic's spokespeople, product leaders, and researchers.
As the main program lead for your location, you will own briefings from qualification and intake through day-of execution. Key responsibilities include: managing the local briefing calendar and capacity planning; working with regional GTM leadership to select strategic accounts each quarter; conducting discovery with account teams to understand customer objectives and translate them into tailored agendas; designing agendas and co-owning their development with Sales; building and managing the speaker bench by identifying and matching speakers to briefings; orchestrating the day-of customer experience; contributing to playbooks and tooling that enable consistent scaling across centers; managing intake and triage on a rotation across time zones; maintaining a single source of truth for criteria and process; owning measurement and reporting on briefing volume, capacity, coverage, and pipeline influence; and onboarding and coaching briefing team members and contractors.
You will work closely with regional GTM leadership, the Office of the CCO, Product Marketing, Solutions, Anthropic's executive team, and Workplace, Security, and Revenue Operations teams. The role requires comfort running every part of a briefing independently while maintaining tight alignment with internal stakeholders and setting the standard that every briefing center follows globally.
Anthropic's mission is to create reliable, interpretable, and steerable AI systems that are safe and beneficial. The company operates as a cohesive team focused on large-scale research efforts and values impact, collaboration, and strong communication skills.
REQUIREMENTS:
Minimum qualifications:
- Experience running executive briefings, customer events, or comparable programs for senior external audiences
- Program management skills including intake and prioritization, capacity planning, and managing multiple concurrent programs against SLAs
- Experience designing agendas and facilitating discussions with C-level or other senior customer audiences
- Experience building processes, playbooks, or tooling that help a program operate consistently
- Ability to track, report on, and communicate program metrics such as volume, coverage, and pipeline influence
- Strong written and verbal communication skills with ability to partner credibly with field leadership, executives, and internal subject matter experts
- Must work on site at briefing center when briefings take place
- Bachelor's degree or equivalent combination of education, training, and/or experience
Preferred qualifications:
- 6+ years of experience building or scaling an executive briefing program or similar customer-facing program at an enterprise technology company
- Experience in a high-volume briefing environment
- Experience with CRM and reporting tools such as Salesforce, and connecting program activity to pipeline and expansion outcomes
- Experience identifying and surfacing speakers for the speaker bench and managing speaker capacity across product, research, and executive teams
- Experience working across time zones or multiple sites to set one global standard
- Experience onboarding or coaching new team members or contractors
- Familiarity with AI products and how enterprises evaluate and adopt them
- Interest in Anthropic's mission to build AI that is safe and beneficial
