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Pelico is a manufacturing orchestration platform that uses AI to connect fragmented supply chain, production, and quality data for complex industrial operations. The platform is trusted by companies like Airbus, Boeing, Safran, Eaton, and Cartier. Founded in 2019 and backed by General Catalyst, 83North, and Serena, the company has raised $72M with 300% YoY revenue growth, deployed in 15+ countries, and is headquartered in Paris with offices in Miami, London, and Amsterdam.
In this Customer Operations role based in Seattle, you will own end-to-end customer relationships across a portfolio of enterprise accounts, with direct responsibility for adoption, impact, and long-term success. You'll work with senior customer stakeholders to diagnose operational challenges and drive measurable improvements using Pelico's platform. Your core responsibilities include:
- Owning end-to-end customer relationships and delivering measurable ROI by ensuring the platform is relied upon in day-to-day decision-making
- Working with senior stakeholders to diagnose operational challenges and drive improvements
- Identifying and driving expansion opportunities in partnership with Sales
- Acting as the connective tissue between customers, product, and engineering to ensure product development reflects real-world needs
- Navigating ambiguity and complexity by structuring problems, driving alignment, and pushing initiatives through to execution
- Helping define and scale Customer Operations processes at Pelico, turning early deployments into repeatable systems
- Using AI tools to analyze customer data, draft communications, prepare for stakeholder meetings, and identify expansion signals
This is a high-ownership role for someone who wants responsibility, exposure, and visible impact quickly—not a narrow or purely supportive customer success function. You'll be trusted early with high-stakes accounts and will work directly with senior operators to solve messy, ambiguous problems without existing playbooks.
The company offers meaningful equity, competitive salary benchmarked to market, flexible hybrid work, health/dental/vision coverage, and a learning & development budget. You'll have the opportunity to work with some of the world's most complex and fascinating manufacturing operations.
REQUIREMENTS:
- 2–10+ years of experience in customer-facing, operational, or analytical roles (consulting, customer success, solutions, ops, etc.)
- Track record of taking ownership and delivering results in high-expectation environments
- Strong problem-solving ability with capacity to break down ambiguous problems and drive them to resolution
- Comfortable working with senior stakeholders and holding your own in high-context conversations
- Highly proactive and driven; you don't wait for direction and are comfortable being accountable for outcomes
- Excellent communication skills with ability to bridge technical and business perspectives
- Motivated by fast-paced environments where the bar is high and structure is evolving
- Active embrace of AI tools as part of your work; curious about what's possible and quick to adopt new ways of working smarter
- Hands-on experience with AI-assisted workflows (writing, research, analysis, coding, productivity) and genuine interest in staying at the frontier of these tools
Nice to have:
- Experience in manufacturing, supply chain, or industrial environments
- Background in consulting, strategy, or highly analytical roles
- Exposure to data tools (SQL, dashboards, etc.)
- Experience in a startup or high-growth environment
