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Pelico is a manufacturing orchestration platform that uses AI to connect fragmented supply chain, production, and quality data for complex industrial operations. The platform is trusted by companies like Airbus, Boeing, Safran, Eaton, and Cartier. Founded in 2019 and backed by General Catalyst, 83North, and Serena, the company has raised $72M with 300% YoY revenue growth, deployed in 15+ countries, and operates from Paris, Miami, London, and Amsterdam.
In this Customer Operations role, you will own end-to-end customer relationships across a portfolio of enterprise accounts, with direct responsibility for adoption, impact, and long-term success. You'll work with senior customer stakeholders to diagnose operational challenges and drive measurable improvements using Pelico's platform. Your core responsibilities include:
- Owning customer adoption, impact, and long-term success across enterprise accounts
- Working with senior stakeholders to diagnose operational challenges and deliver measurable improvements
- Taking ownership of ROI delivery, ensuring the platform is relied upon in day-to-day decision-making
- Identifying and driving expansion opportunities in partnership with Sales
- Serving as the connective tissue between customers, product, and engineering teams
- Navigating ambiguity and complexity by structuring problems, driving alignment, and pushing initiatives to execution
- Helping define and scale Customer Operations processes at Pelico
- Using AI tools to analyze customer data, draft communications, prepare for stakeholder meetings, and identify expansion signals
This is a high-stakes role with early exposure to complex manufacturing environments and direct visibility into impact. You'll be trusted with responsibility quickly and expected to operate independently while managing ambiguity.
REQUIREMENTS:
- 2–10+ years of experience in customer-facing, operational, or analytical roles (consulting, customer success, solutions, operations, etc.)
- Track record of taking ownership and delivering results in high-expectation environments
- Strong problem-solving ability with capacity to break down ambiguous problems and drive them to resolution
- Comfortable working with senior stakeholders and holding your own in high-context conversations
- Highly proactive and driven; comfortable being accountable for outcomes without waiting for direction
- Excellent communication skills, bridging technical and business perspectives
- Motivated by fast-paced environments with high bars and evolving structure
- Active embrace of AI tools as part of daily work; curiosity about what's possible and quick adoption of new ways of working
- Hands-on experience with AI-assisted workflows (writing, research, analysis, coding, productivity) and genuine interest in staying at the frontier of these tools
NICE TO HAVE:
- Experience in manufacturing, supply chain, or industrial environments
- Background in consulting, strategy, or highly analytical roles
- Exposure to data tools (SQL, dashboards, etc.)
- Experience in a startup or high-growth environment
