SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Pelico is a manufacturing orchestration platform that uses AI to connect fragmented supply chain, production, and quality data for industrial operations. The platform is trusted by companies like Airbus, Boeing, Safran, Eaton, and Cartier. Founded in 2019 and backed by General Catalyst, 83North, and Serena, the company has raised $72M with 300% YoY revenue growth, deployed in 15+ countries, and is headquartered in Paris with offices in Miami, London, and Amsterdam.
In this Customer Operations role, you will own the end-to-end success of enterprise customer accounts from contract signature through long-term value realization. You will work directly with senior operators at complex manufacturing facilities to diagnose operational challenges and drive measurable improvements using the Pelico platform. Your responsibilities include:
- Managing a portfolio of enterprise accounts with direct accountability for adoption, impact, and retention
- Partnering with senior customer stakeholders to solve ambiguous, high-stakes operational problems without existing playbooks
- Delivering measurable ROI by ensuring the platform becomes embedded in day-to-day decision-making
- Identifying and driving account expansion opportunities in collaboration with the Sales team
- Serving as the bridge between customers, product, and engineering to ensure product development reflects real-world needs
- Structuring complex problems, driving cross-functional alignment, and pushing initiatives to completion
- Contributing to the development and scaling of Customer Operations processes and systems at Pelico
- Leveraging AI tools to analyze customer data, prepare communications, conduct stakeholder analysis, and identify expansion signals
This is a high-ownership role offering early exposure to complex, high-stakes accounts with visible impact. You'll work in a fast-paced environment where structure is still evolving and the bar for execution is high.
REQUIREMENTS:
- 2–10+ years of experience in customer-facing, operational, or analytical roles (consulting, customer success, solutions, operations, etc.)
- Demonstrated track record of taking ownership and delivering results in high-expectation environments
- Strong problem-solving ability with capacity to break down ambiguous challenges and drive to resolution
- Comfort working with senior stakeholders and holding your own in high-context conversations
- Highly proactive and self-directed; comfortable being accountable for outcomes without waiting for direction
- Excellent communication skills bridging technical and business perspectives
- Motivated by fast-paced, high-bar environments with evolving structure
- Active embrace of AI tools as part of your workflow; curiosity about emerging capabilities and quick adoption of new productivity methods
- Hands-on experience with AI-assisted workflows (writing, research, analysis, coding, productivity) and genuine interest in staying current with AI frontiers
NICE-TO-HAVE:
- Experience in manufacturing, supply chain, or industrial environments
- Background in consulting, strategy, or highly analytical roles
- Exposure to data tools (SQL, dashboards, etc.)
- Experience in a startup or high-growth environment
