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Amenitiz is seeking a Customer Onboarding Specialist to serve as a key point of contact for new customers launching on their SaaS platform. You will guide independent hoteliers and property owners through the onboarding process, ensuring they launch with confidence and achieve real value from day one.
In this hands-on, customer-facing role, you will train customers in a practical and engaging way, helping them become autonomous users of the platform. You will build strong relationships with assigned customers, understand their needs, and help them find the right solutions. Working closely with your Team Lead and teammates, you will follow clear processes while developing expertise in SaaS and customer experience.
Your responsibilities include:
- Guiding new customers through the onboarding process with a focus on smooth, confident launches
- Training hoteliers in practical, engaging ways to ensure self-sufficiency
- Building strong customer relationships and contributing directly to satisfaction and retention
- Serving as a reliable point of contact during onboarding, understanding customer needs and providing solutions
- Collaborating with your Team Lead and teammates to deliver consistent, high-quality onboarding experiences
- Sharing customer feedback and observations with the team to continuously improve onboarding processes
The role offers direct and visible impact on product adoption and customer satisfaction within an international team of 35+ nationalities based in one of Europe's leading tech hubs.
Requirements:
- Native French speaker with proficiency in English; Spanish is a plus
- 1+ years of experience in a customer-facing role; travel tech background is a strong plus
- Ability to explain complex topics clearly and adapt communication style to different customers and contexts
- Curious, proactive mindset with comfort asking for feedback and support
- Organized and reliable with genuine interest in growing skills in a team environment
- Proficiency in Excel; familiarity with Stripe, Notion, Intercom, or Zendesk is a plus
