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Salary: CAD 59,000 - 0 / annual
Jobber is a SaaS platform helping small home service businesses (plumbers, painters, landscapers) manage quoting, scheduling, invoicing, and payments. The company has been recognized by Great Place to Work and named to Deloitte Canada's Technology Fast 50 and Globe and Mail's Canada's Top Growing Companies lists.
As a Customer Onboarding Specialist, you will manage a portfolio of new home service businesses and serve as their trusted advisor during onboarding. You'll guide customers through a structured 90-day onboarding journey from initial kickoff to full activation, clearing defined milestones and service commitments. You'll act as a product expert, consulting on Jobber features, workflows, and integrations to recommend tailored solutions that drive business value.
Key responsibilities include:
- Managing a portfolio of new customers through structured onboarding progression with clear milestones and timelines
- Becoming a product expert to ensure customers extract value from day one
- Actively listening to customer needs, building strong relationships, and delivering empathy-driven solutions
- Using AI-assisted workflows for session prep, follow-ups, and account context to maximize customer conversation time
- Driving feedback loops that strengthen customer retention mindset across the team
- Collaborating with cross-functional teams (Sales, Customer Success, R&D) to continuously improve onboarding processes
- Optimizing tooling, processes, and workflows for execution excellence
- Embodying company culture: humble, supportive, and genuinely invested in customer success
Note: This role requires weekday shifts with one weekend day every four weeks to support customers.
Requirements:
- Customer service experience, ideally in high-touch, high-volume SaaS environments
- Proven track record of exceptional customer support and onboarding for complex products
- Comfort operating within structured systems (defined playbooks, milestones, metrics) while applying judgment and personal touch
- Exceptional communication and relationship-building abilities; ability to build trust quickly with peers, stakeholders, and customers
- Experience with modern CRM and scheduling tools (Salesforce, Chili Piper, Slack); ability to learn new tools quickly
- Hands-on comfort using AI tools in daily work with adaptability to evolving tooling and workflows
- Performance-driven, achievement-oriented mindset with bias for action and initiative
- Agility and adaptability in fast-paced, rapidly changing environments
- Genuine passion for small business success and connection to Jobber's purpose
