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Foodics is a leading restaurant management ecosystem and payment technology provider founded in 2014, headquartered in Riyadh with offices across 5 countries. The company has processed over 6 billion orders and raised $170 million in the largest SaaS funding round in the MENA region.
As a Customer Onboarding Specialist, you will play a crucial role in empowering restaurant sellers by providing comprehensive training on Foodics' POS platform and guiding them through seamless implementation and installation of state-of-the-art devices. You will be based in Egypt serving clients in the UAE market.
Key responsibilities include:
- Scheduling installation appointments with clients and ensuring sites are ready for installation
- Scheduling backend on-site training requests and on-site technical visits (both routine and emergency cases)
- Managing the complete onboarding process for all Foodics products (RMS, Foodics Online, Foodics Pay)
- Monitoring assigned tasks and projects, delivering services according to SLAs
- Conducting phone calls to educate customers about onboarding sequences
- Training clients on menu setup, inventory management, and product configuration
- Building and maintaining customer menus, recipes, and inventory items
- Handling customer menu and inventory updates
You will work in a fast-paced, hyper-growth environment with a talented, diverse team of over 30 nationalities across 14 countries. The role offers autonomy, mentoring, and challenging goals with opportunities for career growth.
Requirements:
- Diploma or Bachelor's degree (preferably in Networking, Computer Information Systems, or Computer Science)
- 1-2 years of working experience in Information Technology, Software, or SaaS companies
- Excellent problem-solving skills
- Strong written and oral communication skills
- Fluent in English and Arabic (required)
- Self-starter capable of working independently across functional groups and managing multiple initiatives simultaneously
- Flexibility to work in a fast-paced, evolving environment
- Previous experience in SaaS, technology, or F&B industry is a plus
- Collaborative team player with passion for driving growth and innovation
