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ROLLER is a global SaaS company serving the leisure and attractions industry (theme parks, museums, zoos, water parks, etc.) with venue management software including ticketing, point-of-sale, CRM, memberships, and digital waivers. The company operates in 30+ countries with 300+ employees.
You will manage the end-to-end implementation and onboarding of new customer accounts onto the ROLLER platform, primarily across EMEA with a focus on France. You'll act as a trusted advisor, continuing the momentum from Sales through the implementation phase and driving customer value realization.
Key responsibilities include:
- Own successful onboarding of new customers across EMEA, with France as primary focus
- Manage implementation projects using strong project management skills to ensure on-time, high-quality delivery
- Become a platform expert and apply hands-on approach to configuration and implementation
- Gather customer requirements and configure accounts to meet their specific needs
- Provide consultative guidance on optimal platform usage for their business
- Develop strong customer relationships that promote retention and loyalty
- Work cross-functionally across the organization to ensure excellent customer experience
- Partner with the payments team to implement payment solutions (online and in-venue) for new and existing customers
You'll thrive in a fast-paced, evolving environment, managing multiple projects simultaneously while maintaining attention to detail and process discipline.
REQUIREMENTS:
- Minimum 3 years of experience in onboarding or project management, ideally in SaaS or technology-driven environments
- C1 fluent French speaker (required)
- Tech-savvy with ability to quickly learn new systems
- Strong time and resource management skills with sharp attention to detail
- Self-motivated and comfortable working autonomously
- Ability to take ownership, manage multiple projects, and prioritize effectively
- Process-driven mindset focused on efficiency, scalability, and continuous improvement
- Experience in leisure and attractions industry is a plus
