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Salary: CAD 88,000 - 110,000 / annual
Tipalti is an AI-powered platform for finance automation serving mid-market businesses globally. The company provides a comprehensive suite of solutions including accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions and enables over 5,000 global companies to efficiently pay millions of suppliers and payees across 200+ countries in 120 currencies.
As a Customer Onboarding Manager, you will lead implementation projects with customers of Tipalti's SaaS-based accounts payable automation solutions. You will be responsible for delivering exceptional service and acting as a trusted advisor throughout the customer implementation journey.
Key responsibilities:
- Lead implementation of Tipalti's cloud-based accounts payable automation solution, ensuring seamless customer experience
- Deliver exceptional service and act as a trusted advisor and advocate for each customer throughout their implementation journey
- Guide customers through the technical integration process, providing expert problem-solving assistance
- Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations
- Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues
- Become an expert in Tipalti's growing finance automation products and work closely with the product team to provide customer insights
- Partner with Sales and Customer Success to drive customer adoption and revenue goals
The ideal candidate is self-motivated, proactive in understanding customer needs, and able to guide customers through the implementation process to achieve revenue goals.
Requirements:
- 4+ years of implementation, project management, consulting, onboarding, or customer success experience with SaaS applications
- Excellent project management and time management skills
- Excellent verbal and written communication skills
- Ability to adapt rapidly to a fast-paced professional environment
- Passionate about customer service and proactively identifying solutions
Bonus qualifications:
- Bachelor's degree from an accredited university in a relevant field
- Hands-on experience with ERP or accounting applications (NetSuite, QuickBooks, Intacct, etc.)
- Accounts payable and procurement knowledge
- Experience with financial services solutions
- Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)
- Experience working in a startup environment
- Ability to leverage AI tools professionally to automate and scale workflows
