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Traba seeks a Customer On-Site Manager to serve as the senior operational leader embedded within a strategic client partnership with a leading manufacturer of AI inference hardware. You will be the primary point of contact between Traba and the client's on-site leadership, owning service delivery end to end in a highly technical, fast-moving production environment.
You will own the client relationship with operations, manufacturing, and leadership teams, running regular business reviews, anticipating needs ahead of production ramps, and acting as a trusted advisor on workforce strategy. You'll drive measurable outcomes across fill rate, attendance, retention, quality, and productivity by defining site KPIs, tracking them rigorously, and presenting clear, data-backed reporting to both client and Traba leadership.
Workforce planning is central to the role: you'll partner with the client to forecast labor needs across production schedules, launches, and scale-up phases, translating forecasts into staffing, onboarding, and scheduling plans. On-site, you'll oversee worker vetting, onboarding, training, and performance management end to end, coaching workers and building a culture of accountability, safety, and quality.
You'll ensure workers are trained on and adhere to site-specific protocols (ESD handling, cleanroom practices, safety standards, quality procedures), identify process gaps, and implement improvements. You'll proactively surface risks before they impact the client, manage incidents and escalations with sound judgment, and serve as the bridge between the client, Traba Operations, Worker Support, and leadership. You'll also identify opportunities to expand Traba's footprint within the account.
This is a full-time, on-site role (40+ hours per week) in the San Jose/Milpitas area, with potential expansion to multiple regional locations.
REQUIREMENTS:
- Bachelor's degree in Business, Operations Management, Supply Chain/Logistics, Industrial Engineering, or related field (Master's degree/MBA a plus)
- 10+ years of professional experience, including at least 3–4 years in on-site operations leadership, account management, or client-facing operations role
- Proven track record managing high-stakes client relationships with senior or technical stakeholders
- Strong analytical skills: comfortable building reports, tracking KPIs, using data to drive decisions (Excel/Google Sheets proficiency expected)
- Exceptional written and verbal communication; able to present confidently to executives and engineers
- Executive presence: polished, composed, and credible in professional, high-expectations environment
- Experience leading or coaching frontline teams with ability to set and enforce high standards
- Highly organized, detail-oriented, and proactive with sound judgment under pressure
- Comfortable working on-site in manufacturing environment and adapting quickly to evolving priorities
PREFERRED QUALIFICATIONS:
- Experience in semiconductor, electronics, hardware, automotive, or advanced manufacturing environments
- Familiarity with ESD, cleanroom, ISO, or lean/Six Sigma practices
- Background in staffing, workforce management, or operations consulting
- Bilingual (English/Spanish)
