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Relay Payments is a modern digital payment network serving the trucking and logistics industries. The company is trusted by over 500,000 drivers, 100,000 carriers, and 3,000 truck stops nationwide, and has partnered with industry leaders including Pilot, Love's, Maverik, Schneider, Old Dominion, and Lineage Logistics. Founded in 2019 and based in Atlanta, Relay is a well-funded fintech with 150+ team members.
As Customer Implementation Manager, you will serve as the primary bridge for clients during their onboarding journey, providing expertise and support from first touch through full adoption. You will act as a consultative client liaison, defining project setup, developing implementation plans, and coordinating necessary resources to maximize value delivery.
Key responsibilities include:
- Lead strategic project kickoffs and maintain regular communication with 50+ clients to ensure seamless transition from onboarding to go-live
- Drive platform engagement by monitoring account usage for both backend administrators and drivers
- Partner with the Sales team to manage deal transitions and ensure clear alignment throughout implementation
- Serve as a product expert, performing platform demos and enabling clients for full adoption
- Ensure customer satisfaction through responsive communication and service excellence
- Advocate for customer needs across departments, managing escalations and mitigating roadblocks that impact project timelines
- Maintain detailed Salesforce documentation for project management and accountability
You will work onsite at the Cobb-Galleria office three days per week (Monday, Tuesday, Thursday).
Requirements:
- 2-4 years of experience in software implementation
- Project management experience with proven ability to meet deadlines, drive software adoption, and manage multiple concurrent projects
- Ability to quickly build trust and accountability with diverse clients
- Demonstrated ability to coordinate cross-functional teams to resolve complex issues within designated timeframes
- Strong attention to detail and ability to adapt quickly to product enhancements
- Excellent written, verbal, and presentation skills
- Self-starter with strong organizational, interpersonal, and consultative skills
- Experience with TMS (Transportation Management Systems) solutions and integrations is a plus
