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Qover is a leading European insurtech scale-up that has raised $100 million and operates across 32 European countries. The company helps enterprises embed insurance into their digital products and services, protecting 15M+ users and partnering with major brands like Revolut, Mastercard, BMW, and Monzo.
The Customer Growth team owns the commercial lifecycle of enterprise partnerships post-launch, responsible for ensuring partnerships perform, grow, and deliver sustained value. As a Customer Growth Manager, you will own a portfolio of Qover's most significant enterprise partners across Financial Services, Mobility, and the Insurer/Broker ecosystem.
Key responsibilities include: growing revenue within your portfolio while protecting live program performance; creating and qualifying upsell and cross-sell opportunities into new products and markets; setting account direction through comprehensive growth plans with defined objectives and KPIs; building relationships across partner organizations from operational teams to C-level executives; delivering quarterly business reviews grounded in performance data; identifying renewal and churn risk early; coordinating across Product, Engineering, Operations, Legal, and Sales teams; acting as the voice of partners inside Qover to shape product roadmap decisions; and working with Sales and Partnerships to convert opportunities.
You will be measured on baseline revenue growth, opportunities created and qualified, new products/markets launched, retention and renewal outcomes, and partner advocacy.
Required qualifications: 5+ years in Customer Success, Account Management, Partner Management, or business consulting in B2B SaaS, fintech, financial services, or insurance; proven track record growing enterprise accounts in complex, multi-stakeholder environments; ability to own or materially contribute to commercial targets from existing customer bases; strong account planning and execution skills; ability to size and prioritize expansion opportunities; excellent negotiation skills; comfort working with performance data and translating analysis into actionable recommendations; ability to coordinate across teams without direct authority; proficiency with AI tooling as part of daily workflow.
Desirable: experience in insurance, embedded finance, or payments; prior work with fintech, mobility, or travel partners; familiarity with HubSpot, Looker, Jira, or comparable CRM/analytics tools; additional European language skills.
Qover offers a flexible hybrid work environment with one month per year remote flexibility, generous time off, WeWork subscriptions for remote employees, access to dedicated Brussels office space, collaborative team culture, and the opportunity to shape a function at a critical growth inflection point.
