SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Plenful is building an AI automation platform for healthcare operations, backed by $50M Series B funding from Notable Capital, Bessemer Venture Partners, and others. The company serves 100+ health systems, pharmacies, and healthcare organizations, helping them eliminate manual work, reduce administrative burden, and improve compliance.
You will join the Customer Success team as a senior individual contributor responsible for improving how the organization activates contracted revenue and supports customer renewals. This is a hybrid role combining strategic account management with operational process improvement and financial analysis.
Key responsibilities include:
- Identifying patterns and risks across customer accounts to help Account Managers act proactively on activation and renewal opportunities
- Directly managing a select group of key customer accounts, owning relationships and ensuring customers realize measurable value
- Building and evolving the activation model to give Account Managers and leaders clear visibility into customer progress, commitments, and risks
- Conducting financial modeling to understand activation timing, customer lifetime value, revenue risk, and resource requirements
- Designing and owning AI-driven workflows that improve team effectiveness and consistency
- Working cross-functionally with Sales, Finance, Product, Engineering, and Customer Success to improve the customer journey and resolve issues
You will balance strategic account work, analytical deep dives, hands-on process building, and ongoing operational ownership. Your work will keep you close to the customer experience while informing improvements across the entire Customer Success function.
Requirements:
- Significant experience managing complex customer accounts and improving Customer Success team operations
- Proven track record driving customer activation, retention, and measurable value delivery
- Strong financial modeling skills with ability to translate analysis into sound business decisions
- Experience using AI to improve workflows that teams adopt and trust
- Ability to lead cross-functional initiatives and influence outcomes without formal authority
- Comfort moving fluidly between strategic account work, analysis, hands-on building, and operational ownership
