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Salary: USD 55,000 - 0 / annual
Parachute Health is a digital ordering platform transforming post-acute care by connecting health systems, health plans, and suppliers to help patients access life-saving medical equipment and supplies at home. The company has connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, serving 15M+ patients.
As a Customer Experience Associate, you will be the frontline support for healthcare providers, suppliers, and patients using the Parachute platform. Your responsibilities include engaging new users through live chat, email, and phone to establish relationships and ensure they feel comfortable navigating the platform. You'll provide empathetic, responsive support while troubleshooting technical issues and ensuring seamless order management.
Key responsibilities:
- Deliver excellent customer support across multiple channels (phone, chat, email) with empathy and active listening
- Quickly resolve technical issues and operational tasks to keep the platform running smoothly
- Develop deep understanding of users' workflows and how Parachute fits into their operations
- Handle patient health information with sensitivity in compliance with HIPAA guidelines
- Collaborate with internal teams to improve processes and scale with company growth
- Build and refine customer-facing workflows as the company expands
You should have experience supporting end users in early-stage startups or technology retail environments, strong communication skills, and proficiency with Microsoft Office and Google Workspace. The ideal candidate is patient, personable, creative in problem-solving, intellectually curious about healthcare technology, and comfortable working modified hours including holidays and weekends. A proactive, resourceful mindset and enthusiasm for using technology to improve patient outcomes are essential.
