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Salary: USD 50,000 - 63,000 / annual
Ibotta is hiring a Customer Experience Analyst to join its Customer Operations team in Denver. This hybrid role (3 days/week in office: Tue-Thu) focuses on continuous improvement within assigned customer operations domains.
Key responsibilities include: building subject-matter expertise in a Customer Operations domain while proactively partnering with stakeholders to surface issues and recommend improvements; administering core tools like Zendesk and developing broader toolset knowledge; owning early-stage cross-functional projects from scoping through follow-through; translating between technical and non-technical stakeholders to ensure clear communication; identifying and applying AI and automation tools to reduce manual effort; documenting processes and key information; representing the Customer Experience team in meetings and early-stage projects; and contributing to ad hoc special projects with evolving scope.
The ideal candidate thrives in ambiguous, early-stage initiatives, asks clarifying questions, proposes options, and iterates based on feedback. You'll work independently under minimal supervision while embracing Ibotta's core values: Integrity, Boldness, Ownership, Teamwork, Transparency, and the belief that a good idea can come from anywhere.
Required qualifications: 2-5 years in customer operations, call center, or process-driven environments; high school diploma or GED (Associate's degree or related coursework a plus); intermediate G Suite skills; basic familiarity with Mode, Looker, Zendesk Explore, and other reporting tools. Zendesk familiarity or admin certification is a plus. Strong analytical skills, ability to translate complex data, openness to feedback, growth-oriented mindset, capacity to lead multiple projects with shifting priorities across cross-functional teams, and strong attention to detail and problem-solving skills are essential.
