SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation. The company owns and operates the world's largest SAR constellation, providing persistent monitoring and natural catastrophe solutions to commercial and government partners across maritime, disaster management, insurance, and finance sectors.
As a Customer Excellence Specialist in the Customer Excellence – Data department, you will deliver seamless, high-quality customer experiences across the APAC region by managing the complete order-to-delivery process for ICEYE's satellite radar data. You will serve as a vital interface between clients and ICEYE, ensuring customers receive timely and accurate Synthetic Aperture Radar (SAR) imagery while balancing technical insight, proactive communication, and operational precision.
Key responsibilities include:
• Order Management: Oversee the entire order process from submission to final product delivery, and prepare comprehensive feasibility studies for satellite imagery to ensure customer requirements are met.
• Satellite Resource Planning: Plan satellite resources for capturing SAR images and perform SAR image quality control to maintain high standards.
• Customer Interaction: Resolve customer inquiries and complaints promptly, collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address issues, and serve as the primary interface for APAC governmental contracts and commercial clients.
• Process Improvement: Contribute to enhancement of existing processes and documentation, and report key performance metrics and anomalies to management.
• Relationship Building: Build and maintain trusted relationships with customers, serving as a key contact for order-related queries and conducting service training for internal and external customers.
• Monitoring & Reporting: Monitor order progress closely, proactively identify and resolve potential issues, and provide accurate KPIs to satisfy internal and external reporting needs.
You will work in a hybrid model with shift-based hours including one weekend shift per month (no night shifts). The role reports to the Customer Excellence Manager and requires security screening including SUPO where applicable.
REQUIREMENTS:
Must-haves:
• Proven experience in customer excellence or account management roles
• Strong analytical and problem-solving skills with attention to detail
• Bachelor's degree or practical experience in geography, remote sensing, or aerospace domains
• Excellent verbal and written communication in English and Hindi/Mandarin/Korean (depending on location)
Key Competences:
• Intellectual Firepower: Quickly grasp complex operational and technical information, translating it into clear customer communication
• Passion & Work Ethic: Demonstrate consistent motivation, reliability, and ownership in a dynamic, fast-paced environment
• Ownership & Action: Take accountability for order performance and customer satisfaction
• Team Player: Collaborate effectively with global colleagues and cross-functional teams
• Integrity & Growth Mindset: Act transparently, learn from challenges, and seek continuous improvement
