SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Reltio, an SAP Company, is seeking a Customer Engineer to provide expert technical support to high-value enterprise customers. You will resolve complex technical issues spanning configuration, workflow compilation, lambda code debugging, integration, and JSON knowledge. This role requires deep expertise in master data management (MDM) solutions, enterprise SaaS platforms, and cloud infrastructure.
Key responsibilities include: handling complex technical problems for customers; resolving all categories of technical issues through research and troubleshooting; providing alternate solutions and exercising independent judgment; serving as a subject matter expert in multiple product features; attending client meetings to analyze and diagnose problems; participating in rapid response teams alongside engineering and DevOps; actively monitoring tenant-level alerting tools; providing product enhancement feedback to internal teams; maintaining up-to-date knowledge of product functionality, dependencies, and architecture; participating in 24/7 on-call rotation for critical issues; sharing best practices and contributing to knowledge base; authoring technical documentation; and supporting weekend shifts on a rotational basis as needed.
You will operate with minimal daily guidance and receive high-level directives for new initiatives. The role emphasizes proactive communication to prevent escalations and maintain high customer satisfaction. You'll be the face of the customer in communications with internal teams and help drive product adoption through technical excellence and knowledge sharing.
Required qualifications: Bachelor's degree in Computer Science or equivalent; 3+ years with on-premise or cloud MDM solutions; 3+ years supporting enterprise SaaS products in customer-facing roles; 3+ years with AWS/GCP/Azure and their services; 3+ years with REST APIs and integration tools; 3+ years as software engineer, support engineer, or solution engineer supporting enterprise applications; experience in data management, master data management, analytics, and big data platforms.
