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Asana is seeking a Customer Enablement Manager to partner with complex enterprise customers and transform how work gets done across their organizations. You will own a portfolio of strategic customers, providing discovery, workflow consultation, change management, strategic enablement, and scalable education to accelerate adoption and measurable business outcomes.
You will work closely with Customer Success, Sales, and Services to understand customer priorities, diagnose barriers to adoption, and recommend strategies that help organizations adopt new workflows and AI-enabled ways of working. As a senior individual contributor, you will serve as a trusted advisor to customers and internal partners, navigate complex stakeholder environments, and help shape repeatable approaches that strengthen Asana's broader Customer Enablement practice.
Key responsibilities include:
- Developing deep understanding of customer business priorities and operating models; leading discovery with complex stakeholders and translating challenges into clear recommendations for workflow, enablement, and adoption strategies
- Independently managing complex enterprise engagements within your portfolio from discovery and planning through delivery, measurement, and follow-through
- Helping customers rethink how work gets done by translating Asana and AI capabilities into practical, scalable use cases and guiding them through people, process, and behavior change
- Designing and facilitating workflow consultations, strategic workshops, enablement programs, and executive-level conversations for diverse audiences
- Using adoption, engagement, and efficacy data to assess whether enablement is driving meaningful behavior change and business outcomes
- Identifying risks, expansion opportunities, and new use cases through customer engagements; partnering with account teams to connect adoption strategies to retention, expansion, and long-term customer value
- Contributing to improvements in programs, processes, playbooks, and customer strategy beyond individual accounts
This role is West Coast based remote and is open to employees in Pacific or Mountain Standard time zones.
REQUIREMENTS:
- 6+ years of experience in customer enablement, customer success, strategic consulting, implementation, change management, professional services, or a related customer-facing role, ideally within SaaS
- Demonstrated experience independently leading complex enterprise customer engagements that combine discovery, consultation, facilitation, and enablement to drive adoption, behavior change, or business transformation
- Strong consultative skills with ability to uncover root causes, synthesize complex information, challenge assumptions constructively, and translate ambiguity into clear recommendations and action plans
- Experience engaging and influencing senior and executive stakeholders, including navigating competing priorities and building alignment across diverse stakeholder groups
- Excellent facilitation and communication skills, with ability to lead strategic conversations and high-impact sessions for audiences ranging from practitioners to executives
- Strong project and portfolio management skills, with track record of independently managing multiple complex customer engagements and driving work forward without significant oversight
- Strong commercial acumen and understanding of how adoption, customer value, retention, expansion, and organizational change are connected
- Strong product and technical curiosity, with ability to quickly develop expertise in new technology and translate AI and workflow capabilities into meaningful customer use cases
- Data-informed and outcomes-oriented, with experience using customer signals and metrics to evaluate impact, identify risks, and adjust strategy
- Proven ability to influence cross-functional partners and contribute to improvements in programs, processes, playbooks, or customer strategy beyond individual accounts
- Comfortable operating in fast-moving and ambiguous environment, exercising strong judgment, prioritization, and ownership
- Collaborative teammate who actively mentors others, shares expertise, and helps raise quality and consistency of broader team's work
