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Perk (formerly TravelPerk) is an intelligent platform for travel and spend management, trusted by over 12,000 companies worldwide including Bolt, GoCardless, and Fabletics. The company automates travel bookings, expenses, invoice processing, and related workflows to eliminate manual "shadow work" and boost productivity.
As a Customer Care Specialist, you will be a key member of Perk's Customer Care team, delivering exceptional customer experiences and resolving a wide variety of inquiries. You'll serve as the primary support contact for German-speaking clients, handling requests via email and phone while collaborating with cross-functional teams.
Key responsibilities include:
- Responding to customer queries via email and phone in a timely and knowledgeable manner
- Troubleshooting and resolving issues while providing accurate information and following up as needed
- Documenting interactions and escalating complex cases to appropriate teams
- Owning incoming requests from customers, including ticket creation for internal organization
- Tracking recorded incidents or bugs to resolution
- Serving as the first point of contact internally for operational knowledge of the software
- Handling a high frequency of customer inquiries with structured, detail-oriented approach
You'll work in-person 3 days per week at the Barcelona office, with flexibility for up to 20 "Work from Anywhere" days annually. The role offers competitive compensation, equity ownership, generous vacation, private healthcare or gym allowance, life insurance, Spring Health wellbeing access, flexible compensation, 17 weeks' paid parental leave, 16 paid volunteer hours annually, language lessons, and sabbatical eligibility after 5 years.
Requirements:
- Fluency in English and German (additional languages a plus)
- Background in finance and/or accounting strongly preferred
- Operational experience handling high volume of external customer inquiries and internal clarifications preferred
- Ability to handle a variety of tasks at high frequency
- Structured and detail-oriented approach to work
- Must be based in Barcelona or willing to relocate (company provides relocation support)
