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Join Perk's Customer Care team as a Customer Care Specialist supporting our Finance and Accounting customers across Europe. Perk is an intelligent platform for travel and spend management, trusted by over 12,000 companies worldwide including Bolt, GoCardless, and Fabletics. The company has grown to 1,800+ employees across 12 global offices since its 2015 founding.
In this role, you will be a key member of the customer support team, delivering exceptional customer experiences and serving as the first point of contact for operational questions about Perk's software. You'll handle customer inquiries primarily from Germany, Switzerland, and the broader European region via email, chat, and phone. Your responsibilities include responding to customer queries in a timely manner, troubleshooting and resolving issues, documenting interactions, escalating complex cases to appropriate teams, creating and tracking tickets for internal organization, and managing incidents or bugs through to resolution.
You'll collaborate with cross-functional teams to learn Perk's evolving product suite and help customers navigate their needs while upholding company values of transparency, empathy, and efficiency. The role requires handling a high frequency of varied tasks with a structured, detail-oriented approach.
Perk operates on an IRL-first model with team members working in-person 3 days per week at the Berlin hub. The company offers competitive compensation with equity ownership, generous vacation days, private healthcare or gym allowance, life insurance, wellbeing support through Spring Health (12 therapy and 12 coaching sessions), flexible compensation, 17 weeks' paid parental leave, 16 paid volunteer hours annually, up to 20 "Work from Anywhere" days per year, language lessons, and relocation support for candidates moving to company hubs.
REQUIREMENTS:
- Background in finance and/or accounting (strong plus)
- Operational experience with high-volume external customer inquiries and internal team clarifications (plus)
- Ability to handle a variety of tasks at high frequency
- Structured and detail-oriented approach to work
- Fluency in English and German; additional languages are a plus
