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Salary: HUF 600,000 - 0 / monthly
Marshmallow is a fintech unicorn founded in 2017 that has grown to 700+ employees and raised ~£140M across three funding rounds. The company is now profitable and operates in insurance and lending, with ambitions to become one of the largest financial services providers globally.
The Customer Operations Team delivers exceptional day-to-day customer service while managing critical conversations. The team combines human expertise with AI and automation to resolve queries efficiently, reduce churn, and increase customer lifetime value.
In this Customer Care Executive role, you will:
- Provide real-time support via live chat with clear, empathetic, and professional communication
- Complete a structured onboarding journey including classroom sessions, coaching, and shadowing
- Support the full customer journey as you progress, guiding customers through critical moments
- Collaborate with cross-functional teams and work alongside senior agents and coaches to improve internal processes
- Track your progress through CSAT scores, quality audits, and productivity metrics, working closely with your Team Leader
The role requires managing multiple live chats per hour in a fast-paced environment. You'll work a rotating shift pattern Monday to Friday with some evenings and weekend days per month (no night shifts). Start date is November 30, 2026.
Perks include a performance-based bonus scheme, private healthcare with Medicare, mental health support, personal learning budget with dedicated L&D time, monthly SZÉP card budget, and 4 weeks work-from-anywhere per year.
REQUIREMENTS:
- C1-level English language proficiency
- Exceptional communication and interpersonal skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment, meeting tight deadlines
- Confident, fast typing capability for managing multiple live chats per hour with ease and accuracy
- Customer-first mindset with commitment to exceptional service; previous customer-facing experience preferred
- Adaptability and comfort with rotating shift patterns (Monday-Friday with some evenings/weekends)
- Proactive, growth-oriented mindset with openness to feedback
- Problem-solving ability and ability to stay calm under pressure
Note: The company is not in a position to offer visa sponsorship for this position.
