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Restaurant365 is a cloud-based SaaS platform serving the restaurant industry with integrated solutions for accounting, inventory, purchasing, workforce management, payroll, scheduling, operations, and business intelligence. The company serves thousands of restaurant operators ranging from independent establishments to major North American brands.
As a Customer Architect, you will serve as the technical leader for the company's largest and most strategic enterprise accounts. You'll partner closely with Strategic Customer Success Managers to help customers realize maximum value from the Restaurant365 platform. Your responsibilities include designing scalable, customized solutions that span product configuration, integrations, business process optimization, and operational workflows tailored to complex enterprise environments.
This role requires strong problem-solving skills and the ability to influence across organizational boundaries without direct authority. You'll work cross-functionally with Customer Success, Product, Engineering, Professional Services, and Support teams to identify and remove technical and operational barriers that prevent customer success. You'll develop repeatable solution patterns and best practices that improve outcomes across the customer base.
You'll also contribute to shaping the future direction of Enterprise Customer Success at Restaurant365, providing insights from customer interactions that inform product roadmap and service delivery improvements. This is a strategic position ideal for someone who enjoys complex problem-solving, building strong cross-functional relationships, and driving customer outcomes through technical leadership and architectural thinking.
