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Salary: USD 139,000 - 149,000 / annual
Glean is a Work AI platform that helps enterprises work smarter with AI through intelligent search, AI assistants, and scalable AI agents. The company has evolved from enterprise search into a full-scale Work AI ecosystem with 100+ enterprise SaaS connectors, flexible LLM choice, and robust APIs. Glean serves 1,000+ employees across 50+ industries in 25+ countries and has been recognized by Fast Company, CNBC, Bloomberg, Forbes, and Gartner as a leader in agentic AI.
As Customer Advocacy Manager, you will build and scale Glean's customer advocacy engine by partnering closely with Sales, Customer Success, Product Marketing, and Communications/PR teams. Your responsibilities span four core areas:
Reference Desk: Manage intake, qualification, and fulfillment of sales and marketing reference requests while maintaining SLAs and clear stakeholder communication. Maintain accurate referenceability records, approvals, and logo rights in coordination with customer communications, legal, and PR teams.
Storytelling & Content Production: Source, scope, and deliver customer stories across multiple formats including written case studies, customer films, fireside chats, blog quotes, and social snippets. Coordinate interviews, compile notes, draft briefs, manage reviews and approvals, and track content through publication and enablement handoff. Work with creative vendors and internal teams on video shoots and design deliverables.
Events, Reviews & Social Proof: Recruit and prepare customer speakers for Glean events (Glean:LIVE), webinars, and executive programs (Customer Advisory Days). Plan and execute peer-review campaigns across platforms while protecting customer relationships. Develop customer awards and recognition programs including nominations, selection criteria, approvals, vendor coordination, gifting, and storytelling. Support event activations that recruit advocates and gather approved proof.
Programmization: Maintain systems of record for reference requests, customer touchpoints, stories, speakers, champions, reviews, logos, and permissions. Create workflows, templates, playbooks, governance structures, and automation to improve efficiency and customer experience.
REQUIREMENTS:
Basic Qualifications:
- 4+ years in customer marketing, customer reference programs, product marketing, PR/communications, or customer success in B2B SaaS
- Excellent project coordination, organization, and attention to detail across multi-stakeholder projects
- Strong interviewing and writing skills; ability to turn raw inputs into clear, outcome-driven narratives
- Strong executive presence and confident, concise communication with internal and customer stakeholders
- Tool fluency: Google Workspace, Salesforce, project tools (e.g., Asana), comfort with spreadsheets and light data hygiene
Preferred Qualifications:
- Experience running a customer reference desk or champion community and coordinating speakers, executive programs, webinars, conferences, or multi-city events
- Experience producing case studies, customer videos, social content, or review campaigns and working with creative/event vendors, rewards, gifting, budgets, permissions, releases, logo rights, and communications/legal approvals
- Experience with program analytics, CRM reporting, marketing attribution, workflow automation, or AI-powered tools, plus familiarity with enterprise AI, AI agents, and related technical and business use cases
