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Salary: USD 140,000 - 160,000 / annual
HackerRank is seeking a Customer Account Manager to manage a portfolio of mid-market customers and drive retention, adoption, and customer satisfaction. The role is hybrid in Santa Clara, CA.
About HackerRank:
HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill developers based on skills rather than pedigree. The platform is trusted by over 2,500 innovative companies to build strong engineering teams. As software development evolves with AI, HackerRank provides better ways to identify and invest in next-generation technical talent.
Role Overview:
You will manage a defined portfolio of mid-market customers, executing established adoption and renewal playbooks to ensure consistent value delivery, smooth renewals, and positive customer experiences. Working collaboratively with teammates and under guidance from senior account managers, you'll focus on retention and straightforward expansion opportunities.
Key Responsibilities:
- Manage a portfolio of mid-market customers, executing adoption and renewal motions to drive retention and satisfaction
- Conduct regular customer check-ins to ensure value realization and proactively address questions or issues
- Support renewal conversations and standard contract processes, escalating complex scenarios as needed
- Act as a strategic advisor, leading customer and internal teams to remove roadblocks and accelerate adoption
- Identify basic expansion or usage opportunities and partner with senior team members when appropriate
- Maintain accurate customer data, renewal tracking, and activity logging in CRM tools
- Collaborate with Sales, Product, and Support teams to ensure smooth and consistent customer experience
What You Bring:
- 3+ years of experience in a customer-facing role within a SaaS or technology environment (account management, customer success, or technical support)
- Organized, resilient, and comfortable managing multiple priorities in a fast-paced environment
- Customer-focused and curious mindset, motivated by understanding customer needs and ensuring positive experiences
- Ability to translate complex technical concepts into clear, accessible language for both technical and non-technical stakeholders
- Strong written and verbal communication skills
Nice to Have:
- Familiarity with HR Tech, recruiting tools, or developer-focused products
- Comfort engaging with day-to-day customer contacts in Engineering teams
- Collaborative mindset and seamless cross-team work
- Prior software development experience or computer science background
Ideal Candidate Profile:
- Demonstrates high agency, takes ownership, and proactively drives work forward with minimal oversight
- Enjoys owning customer relationships and championing their success
- Skilled at engaging HR/Talent and Technical decision-makers
- Believes in long-term partnerships and being a trusted advisor
