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Cyera is hiring a Customer Success Engineering Manager to lead a small team and drive customer success for enterprise data security and AI trust solutions. This is a player-coach role combining hands-on technical leadership with people management.
You will manage a small customer success team while also supporting customers directly. Key responsibilities include serving as the primary technical expert on the Cyera platform, establishing trusted advisor relationships with customers from practitioners to executives, and driving adoption through consultative onboarding and training. You'll develop customized use cases aligned with customer business outcomes, conduct quarterly business reviews, and proactively identify and resolve obstacles to customer success.
The role requires deep technical expertise in data security, cloud infrastructure, and related technologies. You'll advocate for customer needs internally, influencing product roadmap decisions, and mentor team members on technical and professional development. Travel is expected 25-50% annually for direct customer engagement.
Required qualifications include 3+ years of hands-on experience with data technologies and cloud infrastructure, proficiency in SQL and scripting languages (Python or equivalent), and demonstrated expertise in DLP, data privacy, DSPM/CSPM, SIEM, or vulnerability management. Prior experience in a technical customer-facing role at a software company is essential, along with a proven track record of owning customer relationships through onboarding, renewal, and expansion. You should be a self-starter comfortable in fast-paced, ambiguous startup environments with strong project management, communication, and leadership skills.
