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CRM Manager

Inspira Education - New York, NY, United States - In-office - posted 2026-09-30

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Inspira Education Group is a fast-growing edtech startup democratizing access to high-quality coaching for students pursuing medical, legal, business, and college admissions. Backed by leading VCs including Zeev Ventures, Quiet Capital, and Craft Ventures, the company operates as the world's leading network of top admissions coaches, combining software and services to disrupt traditional application processes. You will join the revenue operations team as a Revenue Operations Manager, partnering closely with existing revenue operations leadership and collaborating across marketing, sales, and student success teams. This is a hands-on role focused on scaling and strengthening systems and processes as the company grows globally. Key responsibilities include: - Collaborating with sales, marketing, and operations teams to enhance operational excellence and rigor - Defining, developing, and implementing scalable sales, marketing, and student success support systems and processes - Working with cross-functional stakeholders to understand operational needs and improve existing workflows - Educating teams about process changes and system updates, managing change adoption - Identifying simple, scalable solutions for day-to-day operational challenges - Ensuring data accuracy and integrity in HubSpot CRM - Leading attribution infrastructure including UTM tracking, Google Analytics, and ad platform management - Integrating platforms such as GTM, GA4, HubSpot, and third-party tools (webinar platforms, Outgrow, etc.) - Writing and maintaining documentation for operational processes - Creating and maintaining reports and dashboards to facilitate data-driven decision-making - Driving process improvement, adoption, and effectiveness across the sales process - Preparing ad hoc analyses and participating in special projects as needed This role requires 5 days per week in-office at the NYC headquarters. Qualifications: - 2+ years of experience in Business Operations, Sales Operations, Success Operations, or similar role - Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives - Bachelor's degree required; Master's degree preferred - Experience in a startup environment with demonstrated ability to work within a scaling team, ideally having been part of a team with fewer than 50 employees - Strong knowledge and understanding of sales and customer success disciplines - Solid functional understanding of HubSpot CRM with robust experience creating and maintaining reports and dashboards - Excellent analytical thinking skills with ability to break down ambiguous problems into clear, manageable components - Exceptional verbal and written communication skills with strong organizational abilities; project or program management experience is a plus - Strong problem-solving and troubleshooting skills with ability to escalate issues and roadblocks as necessary - Commitment to driving actionable outcomes and results - Ability to balance focus on measurable outcomes with genuine empathy for people, customers, and the business - Flexible team player with proactive approach, high energy, humility, and capacity to work effectively with diverse personalities - Willingness to take a hands-on approach and "roll up your sleeves"

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