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ServiceNow is seeking a CRM Sales Executive to drive market success of ServiceNow's CRM solutions in Japan. The CRM product suite is built on the ServiceNow AI Platform and includes sales management, CPQ, order management, customer service management, and field service management capabilities. These are AI-native, workflow-driven products designed to resolve customer needs and inquiries.
In this role, you will be responsible for achieving quarterly and annual revenue targets for your assigned accounts and/or territory. Key responsibilities include:
• Developing sales strategy for your territory, including target company list creation and sales planning
• Setting up and conducting executive meetings with C-level executives; collaborating closely with Solution Consultants to deliver CRM solution demonstrations
• Understanding customers' current and future CX/sales/service transformation roadmaps and serving as a trusted advisor to drive ServiceNow platform adoption
• Working closely with core sales teams (Account Executives, Solution Consultants, leadership) and other solution areas to deliver CRM solutions to customers and prospects
• Collaborating with Account Executives and Solution Consultants to present CRM solutions directly to prospects, existing customers, partners, and at industry events and seminars
• Supporting ServiceNow partner channels in your territory to ensure optimal customer experience
• Sharing customer success strategies with account teams and driving standardization and efficiency of platform presentations and value propositions
• Providing sales enablement for the sales and partner ecosystem
• Identifying prospects and creating new deals and revenue streams in environments with limited inside sales support
• Managing the sales process and closing deals
• Conducting ongoing account management to improve customer satisfaction and generate additional revenue
The role requires travel within Japan as needed.
REQUIREMENTS:
• 7+ years of experience leading Account Executive or specialized solution sales roles for complex enterprise solutions
• Practical or critical thinking experience with how AI can be incorporated into business processes, decision-making, and problem-solving (AI tool usage, workflow automation, AI-driven insights analysis, exploring AI impact on your function/industry)
• Solution sales experience, preferably with CRM/CX/CCaaS vendors
• Understanding of business processes related to CRM or CX solutions
• Ability to work with speed and agility in fast-paced, deadline-driven environments
• Willingness to exceed expectations and go the extra mile to win in competitive markets
• Strong communication skills to convey complex information clearly in writing and verbally to diverse audiences
• Ability to build strong business relationships with C-level customers and internal/external ecosystem stakeholders
• Excellent communication and presentation skills in both Japanese and English
• Strong interest in product evolution and strategic collaboration with US headquarters product development teams
• Ability to travel domestically within Japan
