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Swap is building AI-native infrastructure for modern commerce, connecting backend operations with intelligent storefronts. The company centralizes global operations, powers workflows, and provides real-time data for merchants selling across borders.
You will join the Finance team as Credit Controller, managing accounts receivable processes, collections, and cash flow as Swap scales globally. This is a hands-on role in a fast-paced startup where you'll drive implementation of new systems, policies, and processes from the ground up.
Key Responsibilities:
- Proactively manage cash collection by setting Direct Debit templates and communicating with customers
- Follow up on outstanding invoices via phone, email, and CRM tools; monitor customer credit accounts and payment terms
- Collaborate cross-functionally with Sales, Onboarding, Customer Success, and Finance to resolve billing disputes
- Prepare regular debtor reports with creditworthiness assessments and cash flow forecasts for management
- Ensure adherence to credit control policies and adopt new frameworks for bad debt recognition
- Contribute to implementation of software tools (ERP, AR portal, internal query management)
- Support month-end closing and audit activities related to receivables
The role offers flexibility to evolve with your skills as the company grows, with opportunities to shape processes and systems.
Requirements:
- 2+ years of experience in Accounts Receivable management, preferably in tech-driven companies with international clients and multi-currency accounts
- Proficiency with accounting software (NetSuite or similar) and CRM tools
- Strong communication and negotiation skills; customer-centric mindset
- Highly numerate with analytical skills and meticulous attention to detail
- Ability to take initiative and work with minimal supervision in a rapidly changing environment
- Problem-solving, hands-on approach; willingness to engage multiple stakeholders and challenge responses
- Flexibility and adaptability to new systems and processes
- Interest in ecommerce and startup environments
