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inDrive is seeking a Country Manager for Malaysia to lead national strategy and execution in the ride-hailing marketplace. This is a hands-on leadership role responsible for guiding country-level operations, marketplace dynamics, and cross-functional alignment across regional and central teams.
Key Responsibilities:
Operational Excellence: Develop and implement operational standards aligned with global strategy. Lead automation and workflow optimization initiatives to scale operations efficiently. Oversee high-level operational escalations with a continuous improvement mindset.
Marketplace Management: Monitor supply-demand balance and key driver funnel metrics, identifying drop-offs and guiding optimizations. Collaborate with operations and marketplace efficiency teams to drive pricing, monetization, and performance strategies. Analyze and optimize revenue streams to align with country financial targets and company goals.
Expansion & Launch: Lead market expansion efforts, including city and product launches with regulatory compliance. Coordinate cross-functional efforts for timely market entry and support area teams in resolving launch challenges.
Product & Customer Experience: Gather market insights to shape product development and localization. Oversee implementation and rollout of new features across markets. Monitor product adoption and performance against local user needs.
Partnerships & Public Affairs: Guide strategic partnerships and negotiations to support business growth. Represent the company in public forums, manage PR strategy, and collaborate on crisis communication.
Risk, Compliance & Government Relations: Lead country-level risk mitigation and ensure regulatory compliance. Collaborate with legal and government relations teams to monitor policy changes and align operations accordingly.
Customer Support Quality: Monitor service quality standards and technical support performance. Facilitate best practice sharing and lead coordination of customer incident management.
Requirements:
- 5+ years of experience in operations, general management, or marketplace leadership roles
- Strong track record leading cross-functional teams in high-growth environments
- Experience in ride-hailing, e-commerce, or other platform-based businesses (required)
- Demonstrated ability to resolve complex problems and drive scalable solutions
- Deep understanding of local market dynamics, user behavior, and regulatory environments
- Strong communication, negotiation, and stakeholder management skills
- Fluent in Malay Bahasa and English
