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Salary: USD 105,000 - 127,500 / annual
Qualtrics is seeking a Consultant, Patient Experience to join its Strategic Consulting practice. In this role, you will partner with healthcare organizations to transform their patient experience strategy by translating data into actionable insights and high-impact improvement initiatives. You will work alongside C-suite executives, healthcare providers, and internal consulting teams to lead engagements that drive measurable results.
Key responsibilities include:
- Leading high-impact client engagements to deliver world-class patient experience consulting, diagnostic assessments, and execution roadmaps
- Synthesizing complex quantitative and qualitative healthcare data into compelling executive-level presentations and recommendations
- Serving as an expert trainer and workshop facilitator to upskill client providers, staff, and leadership teams on patient experience methodologies
- Proactively identifying client needs and partnering internally to deliver comprehensive solutions that drive practice revenue growth
- Contributing to internal innovation efforts to build, test, and deploy new consulting tools, technologies, and framework offerings
- Maintaining engagement excellence by consistently delivering high-quality outputs while managing utilization to meet performance targets
You will translate patient experience insights into strategy, build trusted relationships with C-suite and clinical teams, take initiative on client outcomes, facilitate impactful executive presentations and workshops, collaborate across internal teams to connect subject matter expertise and tools, and identify emerging market trends to expand client relationships.
The role offers opportunities to expand strategic consulting expertise across diverse healthcare systems, deepen mastery of healthcare analytics and patient experience methodologies, contribute to internal innovation, and gain hands-on business development experience with mentorship from senior leadership including Associate Principals, Principals, and Partners.
Qualtrics is an experience management software company serving over 18,000 clients globally. The consulting team operates in dynamic, multi-disciplinary groups that connect specialized tools, cross-functional experts, and data-driven insights to deliver maximum client value.
REQUIREMENTS:
- 5+ years of relevant healthcare industry experience with deep familiarity of healthcare market trends
- Demonstrated expertise using patient experience data, analytics, and methodologies to drive organizational change
- Prior experience implementing improvement initiatives across Experience, Safety, Engagement, Quality, or Performance domains
- Proven track record in management/strategic consulting (strongly preferred), including consulting business development exposure
- Strong background in executive-level presentation, workshop facilitation, and qualitative/quantitative analytical methods
- Bachelor's degree required
- Ability to travel up to 75%
