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Salary: USD 65,000 - 75,000 / annual
Jukebox Health is seeking a Project Operations Coordinator to serve as the operational backbone for a portfolio of home modification projects. The company partners with health plans to make homes safer and more accessible for older adults and high-needs populations by combining technology with networks of clinicians, suppliers, and installers.
In this role, you will be the primary point of contact for Jukebox's service provider network, helping move home modification projects from bid through completion. You'll spend much of your day communicating with service providers—scheduling work, following up on bids, checking in on active projects, collecting closeout documentation, and ensuring nothing falls through the cracks.
Key responsibilities include:
**Service Provider Coordination:** Answer inbound calls and emails, handle routine questions, and escalate to the Project Manager when needed. Follow up with service providers to get bids submitted, schedule and confirm project start dates, check in on active projects and flag delays or risks early, ensure providers understand expectations and documentation requirements, and build trusted relationships to keep providers responsive and engaged.
**Project Throughput:** Keep a high volume of active projects moving through each stage without stalling. Work daily from operational queues to determine priorities and next actions. Send reminders ahead of key milestones and deadlines.
**Documentation, Claims & Administration:** Collect closeout documents, photos, and required forms, and follow up until everything is complete and accurate. Assist with claims entry and processing, enter and maintain project orders accurately, review records for completeness before submission, resolve discrepancies, and keep CRM records current with significant provider communications and project updates.
You'll work closely with Project Managers and the Member Engagement team to surface risks early, resolve issues quickly, and create a smooth experience for service providers and members. This role is ideal for someone who thrives on high volume, is a resourceful problem solver who takes initiative, and enjoys building relationships.
**Requirements:**
*Required:*
- 2+ years of experience in vendor coordination, contractor coordination, dispatch, scheduling, project coordination, field operations, or similar role
- Strong phone presence; comfortable spending much of the day on calls and email with contractors, vendors, or small business owners
- Persistent follow-up skills, especially with people who are busy and slow to respond
- Strong attention to detail and track record of accuracy in data entry, documentation review, or administrative operations
- Ability to manage multiple priorities and open items without dropping details
- Clear, professional written and verbal communication skills
- Comfortable learning new technology platforms and working in a remote environment
- Willingness to travel occasionally for company events or field visits
*Preferred:*
- Experience in construction, home services, remodeling, or accessibility modifications
- Experience with claims processing, billing, or order management
- Experience with Salesforce or similar CRM
