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Salary: EUR 2,915 - 3,270 / monthly
Wolt License Services (WLS), a fintech payment and e-money institution, is seeking a Compliance Quality Assurance Specialist to join its Operational Quality Assurance team. WLS manages merchant payment flows across 23+ markets and is committed to maintaining strict regulatory compliance, including AML requirements and robust internal controls.
In this role, you will conduct ongoing quality assurance reviews of merchant onboarding activities to ensure adherence to customer due diligence procedures, internal policies, and operational standards. You will identify operational deficiencies, documentation errors, and process deviations, then escalate findings appropriately and provide structured feedback to Merchant Operations, Sales, and onboarding teams to drive continuous improvement.
Key responsibilities include:
- Performing monthly quality assurance reviews of completed merchant onboarding cases across all supported markets
- Identifying and documenting operational deficiencies, documentation errors, process deviations, and recurring quality trends
- Providing constructive feedback to operational teams to improve onboarding quality and consistency
- Supporting quality calibration sessions and training activities to ensure consistent interpretation of onboarding requirements
- Maintaining accurate records of quality reviews, findings, root causes, corrective actions, and quality metrics
- Preparing regular quality assurance reports highlighting operational trends, recurring deficiencies, risk areas, and improvement opportunities
- Supporting root cause analysis and collaborating with Product, Operations, and Risk & Compliance teams to improve procedures and controls
- Contributing to the development of standard operating procedures, quality checklists, and onboarding guidance documentation
- Promoting a strong quality culture across all markets
You will report to the Compliance Quality Assurance Lead and work closely with Merchant Operations, Sales, Product, and Risk & Compliance teams.
Requirements:
- Bachelor's degree in Business, Finance, Law, Compliance, Risk Management, or a related field
- 2-4 years of experience in quality assurance, customer due diligence, merchant onboarding, financial crime operations, compliance operations, or other operational control functions within financial services, fintech, or payments
- Excellent analytical skills with strong attention to detail and ability to identify process weaknesses and recurring trends
- Experience reviewing operational cases against defined procedures and quality standards
- Strong written and verbal communication skills with ability to deliver constructive feedback
- Comfortable working with operational metrics, reporting, and quality dashboards
