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Scopely, a leading video game and interactive entertainment company, is seeking a Community Manager to build and maintain strong relationships with Star Trek™ Fleet Command players. This is a highly player-facing hybrid role based in the Barcelona hub.
You will spend significant time engaging directly with players in Discord and other official platforms, answering questions, participating in discussions, and maintaining a consistent, welcoming community presence. You will write and publish player communications including blogs, in-game news, patch notes, feature updates, event announcements, social posts, and livestream materials.
Key responsibilities include:
- Engaging directly with players across Discord, Reddit, and other official platforms
- Writing clear, timely communications for the community (patch notes, announcements, blogs, social posts)
- Coordinating with Product, Live Operations, Player Experience, and Marketing teams to gather accurate information and deliver communications on schedule
- Planning community engagement around game updates, events, and franchise moments
- Listening to players, identifying recurring questions and concerns, and sharing insights with relevant internal teams
- Supporting community programs such as player councils, player recognition, creator activity, and community events
- Working with moderators to uphold community guidelines and escalate sensitive issues appropriately
- Tracking engagement metrics, sentiment, and communication performance
- Managing multiple player communications and community activities simultaneously
Scopely is the #1 mobile games company in the U.S. and #2 globally, with a portfolio including MONOPOLY GO!, Pokémon GO, Stumble Guys, and others. The company has generated over $10 billion in lifetime revenue and has been recognized by TIME magazine as one of the 100 Most Influential Companies in the World.
Requirements:
- At least 4 years of experience in community management, player communications, or related role, ideally in games, entertainment, or fandom-driven environments
- Strong writing and editing skills with experience creating clear communications for players or online communities
- Direct experience engaging with online communities, responding to questions, and participating in discussions
- Familiarity with Discord and Reddit community management practices
- Strong organizational skills and ability to manage multiple communications and deadlines in a fast-moving environment
- Good judgment when responding to player concerns, handling sensitive topics, and deciding when to escalate issues
- Ability to collect player feedback, identify useful themes, and communicate insights clearly to internal teams
- Collaborative approach and confidence working across Product, Live Operations, Player Experience, and Marketing
- Player-focused mindset and genuine interest in the communities and games you support
Bonus qualifications:
- Experience with player councils, VIP programs, creator partnerships, or user-generated content
- Familiarity with mobile games, live-service operations, strategy games, or long-running online communities
- Interest in Star Trek™ franchise and its storytelling, characters, and fan community
- Experience working with licensed franchises or coordinating with brand and IP partners
