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Salary: USD 70,000 - 95,000 / annual
HarmonyCares, one of the nation's largest home-based primary care practices, is seeking a Community Liaison to drive marketing and business development efforts in the Renton market. This role bridges the gap between HarmonyCares and the community, serving as the local B2B, B2C, and D2C representative.
You will be responsible for inbound and outbound communication, educating community partners and potential patients about HarmonyCares' mission and service offerings. Key responsibilities include:
- Conduct market analysis and competitive landscape assessment to differentiate HarmonyCares services to external referral partners
- Meet or exceed agreed-upon in-person and virtual meeting goals with key decision makers
- Educate the community on the company's mission to provide high-quality personalized healthcare in the home
- Understand and explain eligibility and enrollment processes to patients and caregivers
- Facilitate patient transitions of care from area facilities and referral partners to HarmonyCares
- Track performance in CRM systems, demonstrating adherence to regional budgeted targets
- Schedule and conduct face-to-face or phone discussions with patients and caregivers regarding program eligibility
- Inform patients about voluntary alignment opportunities with accountable care organizations and CMS alternative payment models
- Answer inbound calls from patients, families, and facility staff, triaging concerns to appropriate departments
- Oversee and document outreach calls and meetings with external sources
- Maintain consistent communication with sales leaders and local business unit leadership
- Ensure compliance with HIPAA, company policies, and all applicable marketing and patient outreach regulations
HarmonyCares operates in 11 states and has been the largest home-based primary care practice in the US for over 28 years. The company offers comprehensive benefits including health, dental, vision, disability and life insurance; 401K with company match; tuition and certification reimbursement; paid time off and volunteer time; and paid orientation and training.
REQUIREMENTS:
- Bachelor's degree OR 4+ years of B2B sales experience
- 2+ years of healthcare-related industry sales/marketing experience
- Valid driver's license and good driving record
- Excellent organization, problem-solving, and interpersonal communication skills
- Knowledge of sales techniques and territory management
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Ability to travel within assigned territory and attend sales meetings
- Strong written and verbal communication skills
- Ability to work independently and manage multiple tasks
- Self-motivated individual requiring minimal oversight after initial training
