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Okta is seeking a Commercial Renewals Manager based in Manila to manage and renew customer contracts across the APJ region (Australia, Japan, Singapore, Korea, and surrounding markets). This is a customer-facing, strategic role reporting to the Team Lead for Scale Renewals APJ.
You will own a portfolio of customer renewals, working to ensure retention and revenue growth while validating customer value and securing contract renewals. Key responsibilities include:
• Building and maintaining strong customer relationships; proactively engaging to ensure timely renewals and addressing concerns promptly
• Demonstrating strong sales and negotiation skills to renew contracts at favorable terms; identifying upsell and cross-sell opportunities
• Preparing and delivering compelling sales presentations that articulate renewal value and handling customer objections effectively
• Analyzing data and metrics to identify renewal risks, opportunities, and trends; developing tailored strategic renewal plans
• Collaborating with sales, customer success, and legal teams to ensure seamless renewal processes and account alignment
• Managing a large portfolio of contracts with strong organizational skills; prioritizing tasks to meet renewal deadlines and targets
• Leveraging deep knowledge of Okta's solutions, products, and contract structures to position optimal renewal options and minimize friction
• Communicating value-based positioning to C-suite and procurement stakeholders
• Forecasting renewals (short and long-term) using internal systems and account team insights
• Contributing to team improvements by sharing win/loss stories and operational insights
• Occasionally attending global kick-offs, training sessions, and meetings outside local office hours
Requirements:
• Experience in renewals, customer success, sales, account management, or equivalent customer-facing role
• Comfort negotiating complex license agreements
• Experience working with customers across APJ (Australia, Japan, Singapore, Korea)
• Ability to tactfully close deals with high integrity and independence
• Highly organized with strong attention to detail
• Strong oral, written, and presentation skills
• Ability to manage multiple concurrent renewals and coordinate with internal teams
• Experience managing workload spikes at quarter-end
• Proficiency with CRM systems
• Team player mentality; self-motivated, tenacious, and enthusiastic
• Proven influencer and negotiator
• Commitment to continuous improvement and adaptability as Okta evolves
