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StraitsX is seeking a detail-oriented Account Onboarding Associate to deliver smooth, efficient, and compliant onboarding experiences for commercial clients in the digital assets and payments ecosystem. You will serve as the primary point of contact throughout the client onboarding journey, coordinating with Sales, Compliance, Legal, and Account Operations teams to gather documentation, communicate requirements, and resolve issues. Your responsibilities include facilitating onboarding activities in accordance with internal policies and regulatory requirements, applying sound judgment to address client-specific needs while maintaining compliance standards. You will track key onboarding metrics, maintain accurate records, and ensure adherence to established service-level agreements (SLAs). Additionally, you will identify opportunities to streamline onboarding workflows, reduce turnaround times, and enhance the overall client experience. You will gather client feedback and collaborate with relevant teams to recommend improvements to onboarding processes, systems, and products, taking a data-driven approach to monitoring performance and identifying bottlenecks.
REQUIREMENTS:
- 1–2 years of experience in banking, financial services, fintech, payments, or Web3, preferably in corporate client onboarding, Know Your Business (KYB), or account operations
- Strong commitment to delivering excellent client experience, with ability to manage expectations and resolve issues effectively
- Excellent interpersonal and stakeholder management skills; ability to work effectively across teams and communicate clearly with clients
- Strong organizational skills and ability to manage multiple onboarding cases while maintaining accuracy and compliance
- Comfortable working in fast-paced, evolving environment with proactive approach to problem-solving and driving results
- Data-driven approach to monitoring performance, identifying bottlenecks, and improving operational efficiency
- Excellent written and verbal communication skills in English
- Proficiency in Bahasa Indonesia or Mandarin is an added advantage
- Familiarity with CRM platforms and onboarding tools; experience with HubSpot is an advantage
