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InfluxData is seeking a Commercial Account Manager to join its remote-first, globally distributed team. InfluxData is the creator of InfluxDB, the leading time series platform for collecting, storing, and analyzing time-stamped data at scale.
In this role, you will manage a portfolio of 30–40 customer accounts, with a primary focus on retention while identifying and capturing growth opportunities and incremental ARR expansion. You will own the renewal process for each account, ensuring customer needs are met, regular check-ins are scheduled, and commercial terms align with customer expectations. Beyond renewals, you will proactively identify new use cases and additional capabilities that can drive expansion revenue within existing accounts.
Key responsibilities include:
- Managing a customer account portfolio with emphasis on retention, satisfaction, and customer obsession
- Leading the renewal process and ensuring alignment between customer needs and commercial terms
- Identifying and implementing growth opportunities to drive incremental revenue
- Building and maintaining strong relationships with key stakeholders
- Collaborating cross-functionally with Sales, Support, Marketing, and other teams to enhance customer experience and maximize value
- Monitoring account health and proactively addressing retention and growth risks
The ideal candidate will have 1–3 years of experience as an Account Manager or Renewals Specialist, with a proven track record of managing 50+ accounts while balancing renewals and expansion. You should be self-motivated, able to work independently and collaboratively, and possess strong communication, negotiation, and relationship-building skills.
Desirable experience includes: selling open source or SaaS products, familiarity with NoSQL data technologies or modern data platforms, experience selling enterprise management solutions (Systems Management, Cloud Management, log analytics, APM, Network Monitoring), or proficiency in additional languages such as French or Italian.
At this time, InfluxData is prioritizing candidates based in the UK.
REQUIREMENTS:
- 1–3 years of experience as an Account Manager or Renewals Specialist, with focus on driving renewals and growth
- Proven ability to manage 50+ accounts while balancing renewals and identifying expansion opportunities
- Strong communication, negotiation, and relationship-building skills
- Self-motivated with ability to work independently and as part of a team
PLUS (desirable):
- Experience selling open source/SaaS
- Experience in NoSQL data technologies or other modern data platforms
- Experience selling enterprise management solutions (Systems Management, Cloud Management, log analytics, APM, Network Monitoring)
- Proficiency in another language such as French or Italian
