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Coupa is a global spend management platform powered by AI and community-generated data from 10M+ buyers and suppliers. The Collections Associate will manage a portfolio of high-value, complex customer accounts across Coupa's global customer base, driving timely collection of outstanding receivables while maintaining strong professional relationships.
Key Responsibilities:
- Own and manage a portfolio of high-value, complex customer accounts, driving end-to-end collections activity
- Proactively engage customers via phone, email, and video calls to resolve overdue balances and disputes
- Partner cross-functionally with Sales, Customer Success, Legal, and Deal Desk to resolve billing and contractual issues impacting collections
- Escalate and manage senior-level conversations with sales leadership and customer stakeholders on high-risk or high-value accounts
- Maintain accurate collections forecasts, aging reports, and cash application records
- Identify process improvements to reduce Days Sales Outstanding (DSO) and bad debt exposure
- Utilize Oracle and Tesorio (or comparable platforms) to manage workflows, track account status, and report on portfolio health
- Support month-end and quarter-end close processes related to accounts receivable
- Standard working hours apply, with occasional flexibility required to attend syncs with the U.S. team
Requirements:
- Minimum 3-4 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries
- Demonstrated history of engaging at a senior sales management level to resolve account issues
- Strong verbal and written communication skills, with the ability to negotiate confidently and professionally
- Proven ability to manage a complex, high-value portfolio independently
- Detail-oriented with strong organizational and time-management skills
