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Salary: USD 150,000 - 160,000 / annual
Ascendis Pharma, a global biopharmaceutical company, is seeking a Clinical Systems Specialist to join its Global IT organization. Based in Princeton, NJ, you will serve as the first point of contact for clinical trial staff experiencing system or user-driven issues with clinical IT systems. You will work within the Clinical domain, which supports Clinical Operations, Clinical Development, Biometrics, Clinical Data Management, and Clinical Trial Supply functions across the organization.
You will report to Saman Sadhar (People Leader) and Simon Rønne (Domain Lead) and collaborate with cross-functional, global teams. The Clinical domain operates three product teams and a data team, managing a portfolio of SaaS-based systems including eTMF, CTMS, IRT, eCOA, SCE, CDR, and related tools.
Key Responsibilities:
- Act as the primary support contact for end-users reporting system or user-driven issues with clinical IT systems
- Collaborate with product teams to provide short-term solutions and identify long-term root-cause fixes for recurring issues
- Provide guidance and help interpret training materials to ensure end-users can efficiently use systems in compliance with Global IT and business processes
- Proactively identify patterns of use that may lead to future issues or require system changes for optimal utilization
- Create structured documentation and overview of issues and patterns to provide insights to product teams, domain leadership, and business stakeholders
The role is based in Princeton, NJ with an estimated 5–10 days of travel per year. Ascendis Pharma operates with a product-driven, agile organizational structure emphasizing autonomy, self-organization, and continuous improvement.
Requirements:
- Bachelor's degree minimum; 3+ years of experience in a related role within pharmaceutical, biotechnology, or similar regulated environment, preferably in IT support or configurator role
- Experience working within GxP-regulated IT systems and tools in an admin context
- Hands-on experience supporting users in SaaS systems
- Experience identifying and documenting user requirements and delivering to those requirements in a team setting
- Experience working in agile settings and thriving in continuous improvement environments
- Hands-on configuration and related documentation experience in IT systems is a plus
- Strong team player with innovative, curious mindset and can-do attitude
- Comfortable working across cultures and adapting to changing priorities
- Technical and user-centric mindset; ability to pragmatically balance workarounds with long-term solutions
- Self-driven with ability to identify improvement opportunities and take initiative
