SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Lifeforce is seeking a Clinical Quality Assurance Lead to build and run their clinical QA program. You will manage day-to-day operations including auditing telehealth visits and chart notes, maintaining reviewer calibration, and producing scorecards and reporting that drive clinical leadership decisions.
Key responsibilities include:
**QA Program Management**: Own the clinical QA program for all Lifeforce clinicians (MDs, DOs, NPs, PAs). Audit telehealth visits and chart notes against the Clinical Evaluation Form and clinical SOPs. Produce monthly QA scorecards for every established clinician with quarterly and annual roll-ups. Escalate patient safety concerns immediately to clinical leadership. Support ad hoc reporting and insights requests.
**Rippit Platform Ownership**: Act as owner and administrator of Rippit (formerly MaestroQA), managing scorecards, rubrics, review assignments, workflows, integrations, and user access. Build and maintain QA reporting by clinician, visit type, membership type, and evaluation domain. Provide scorecard data and context to team leaders and clinical leadership for performance conversations. Identify trends and turn them into specific recommendations. Keep Rippit as the system of record for all clinical QA data.
**Automation & Efficiency**: Identify and implement automation across the program, such as AI-assisted screening, risk-based sampling, automatic flagging, and automated reporting. Validate automated outputs against human review before relying on them. Protect reviewer time for reviews requiring clinical judgment.
**Standards & Calibration**: Maintain the Clinical Evaluation Form and keep it aligned with clinical SOPs. Write scoring anchors for each evaluation criterion to ensure consistent interpretation across reviewers. Build and maintain a calibration library of recorded visits and sample charts. Calibrate every reviewer before they score live reviews and run ongoing calibration sessions.
**New Clinician Quality**: Lead QA for newly onboarded clinicians from mock appointments through early visit and chart reviews. Decide when each new clinician is ready to move to the standard monthly scorecard cycle.
**Cross-Functional Partnership**: Work with the Clinical Onboarding & Training team to turn QA findings into targeted training and curriculum updates. Flag gaps and inconsistencies in clinical SOPs (lipid management, cardiovascular imaging, peptide and hormone therapy protocols) and recommend updates to the Medical Director. Partner with clinical leadership and People on documented follow-up when quality issues arise.
In your first 90 days, you'll get up to speed on Rippit, audit the current setup, build the calibration set and score a baseline, write anchors for every judgment-call item, take over new-clinician QA reviews, and run the first monthly scorecard cycle as a dry run. In your first year, every established clinician will have a monthly scorecard on schedule with quarterly and annual roll-ups used in performance conversations. Scores will be consistent across reviewers, a meaningful share of review volume will be screened or sampled through automation with accuracy checked against human review, QA reporting will drive SOP and training updates, and you'll have made a data-backed case for when the program needs additional reviewers.
The role starts as an individual contributor and program manager, with the expectation that it will take on direct reports as the team grows. Lifeforce's network includes 50+ physicians, NPs, and PAs across multiple states and is growing quickly. You'll work closely with the Medical Director, clinical leadership, operations, and the Clinical Onboarding & Training team.
**Requirements:**
Required:
- Active, unrestricted MD, DO, NP, or PA license in good standing
- 5+ years of clinical practice, including telehealth
- 2+ years in clinical quality work: chart audits, peer review, OPPE/FPPE, or clinical education
- Experience running a QA or audit program, including rubric-based review and keeping multiple reviewers consistent
- Hands-on experience administering a QA, audit, or review platform (Rippit, MaestroQA, or similar) and building reports in it
- Comfortable with data: tracking metrics, building reports, spotting trends, and explaining what they mean
- Working knowledge of, and interest in, preventive and metabolic care, including lipids and cardiovascular risk, hormone therapy, GLP-1s, and peptides
- Clear written and verbal communication
- Self-directed and effective in a fully remote environment
Preferred:
- Experience in longevity, concierge, or preventive medicine
- Experience using automation or AI tools in a QA or audit workflow
- Experience with Healthie, Nabla, or similar EHR and AI scribe tools
- Training in motivational interviewing
- Experience growing a function from a team of one, including hiring and managing reviewers
