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Mindoula Health is seeking a Clinical Partnership Manager to drive growth and engagement within its Collaborative Care Program (CCP), a virtual behavioral health overlay based on the University of Washington's AIMS Center model. The CCP works alongside primary care, women's health, and specialty physician groups to serve patients with mild-to-moderate behavioral health needs.
In this role, you will be the primary point of contact for growing and nurturing partnerships with physician practices and provider groups. Your core responsibility is activating physicians to refer patients to the CCP service, with a specific monthly referral quota. You will work at the account, practice, and provider level, engaging with key stakeholders via phone, video, and in-person meetings.
Key responsibilities include:
- Partner with the Sr. Director of Physician Activation to ensure post-implementation provider satisfaction and referral growth
- Develop and manage regular meeting cadences with assigned accounts to review enrollment, growth opportunities, and achievements
- Communicate with accounts, providers, and practice staff to understand needs and recommend strategies for referral growth
- Create and review referral performance reports with practices in your territory
- Track engagement and referral trends; intervene when referral activity slips
- Identify potential challenges and develop contingency plans to maintain referral activity
- Monitor industry and account developments to anticipate CCP-related challenges
- Manage clinical concerns collaboratively with Mindoula's clinical operations team
- Act as liaison between clinical operations and referring providers
- Provide initial and ongoing education to providers on appropriate patient referrals and submission processes
This is a remote role with up to 50% travel expected. You will carry a specific referral volume goal and be evaluated on both quota achievement and your ability to engage with key physician referrers.
Requirements:
- Bachelor's degree in healthcare-related field or business
- 3+ years of experience in sales or account management, with strong preference for healthcare provider experience and prior success generating provider referrals
- Proven success in a 50% travel role
- Project management experience or experience implementing new partnerships
- Experience presenting company products in person and virtually
- Experience selling healthcare services to accounts
- Proven track record of growing accounts
- Proficiency in Microsoft Word, Google Suite (calendar, docs, sheets, slides), Excel, and PowerPoint
- Start-up and behavioral health experience a plus
Desired skills:
- Ability to develop and maintain strategic partnerships with key accounts
- Proactive customer service mindset that solves problems before they arise
- Understanding of healthcare and market trends to suggest program improvements
- Flexibility and proven ability to adapt to change in high-growth environments
- Ability to create and review data/analytics to measure account performance
- Comfort delivering virtual and in-person presentations
- Professional representation of Mindoula's mission to key accounts
