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Mindoula Health is seeking a Clinical Partnership Manager to drive growth and engagement within its Collaborative Care Program (CCP), a virtual behavioral health overlay based on the University of Washington's AIMS Center model. The CCP works with primary care, women's health, and specialty physician groups to serve patients with mild-to-moderate behavioral health needs.
In this role, you will be the primary point of contact for activating and nurturing physician referrals within contracted practices. You will work at the account, practice, and provider level to achieve monthly referral volume goals and build long-term partnerships. Your success will be measured both on referral outcomes and your ability to engage key physician referrers through phone, video, and in-person interactions.
Key responsibilities include:
- Managing a portfolio of larger accounts with secondary focus on smaller accounts, prioritizing provider needs
- Partnering with the Sr. Director of Physician Activation to ensure post-implementation provider satisfaction and ongoing referral growth
- Developing and maintaining regular meeting cadences with assigned accounts to review enrollment, growth opportunities, and utilization
- Communicating with providers and practice staff to understand needs and recommend strategies for referral growth and program satisfaction
- Creating and reviewing referral performance reports and tracking engagement trends
- Intervening with specific physicians when referral activity declines
- Identifying potential challenges and developing contingency plans to maintain referral activity
- Monitoring industry and account developments to anticipate CCP-related challenges
- Managing clinical concerns collaboratively with Mindoula's clinical operations team and serving as liaison between operations and referring providers
- Supporting the referral process by confirming receipt of referrals with providers
- Providing initial and ongoing education to referring providers on appropriate patient criteria and referral submission processes
This is a remote role with 50% travel expectation. You will work across multiple states as Mindoula expands its service lines.
Requirements:
- Bachelor's degree in a healthcare-related field or business
- Three or more years of experience in sales or account management, with strong preference for healthcare provider-facing experience and prior success generating provider referrals for services
- Proven success in a 50% travel role
- Project management experience or experience implementing new partnerships
- Experience presenting company products both in person and virtually
- Experience selling healthcare services to accounts
- Demonstrated track record of growing accounts
- Proficiency in Microsoft Word, Google Suite (calendar, docs, sheets, slides), Excel, and PowerPoint
- Start-up and behavioral health experience is a plus
Desired skills:
- Ability to develop and maintain strategic partnerships with key accounts
- Proactive customer service approach that solves problems before they arise
- Understanding of healthcare and market trends to suggest program improvements
- Flexibility and proven ability to adapt to change in a high-growth organization
- Ability to create and review data and analytics to measure account performance
- Comfort creating and delivering virtual and in-person presentations
- Professional representation of Mindoula's mission to key accounts
